Analyst Systems Optimization & Enablement - 12 - month contract
About the role
Requisition ID: 191764
Career Group: Corporate Office Careers
Job Category: Store Systems Enablement
Travel Requirements: 0 - 10%
Job Type: Contract
Country: Canada (CA)
Province: Nova Scotia; Alberta; Ontario
City: Mississauga, Stellarton, Calgary
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Analyst of Systems Optimization and Support is responsible for the maintenance, development and optimization of all reporting issued by the team.
Here’s where you’ll be focusing:
Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos, etc.) in all applicable banners in order to:
- Properly analyze data
- Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
- Triage questions from DOs, MROs on existing systems and tools
- Ensure optimal customer service standards are upheld in team call center by fielding questions related to reports issued by the team
- Participate in continuous improvement of team analytics by ensuring that any system changes that may impact reporting is identified and managed
- Ensure all reports are accurate and issued to the business on time
- Ensure accurate maintenance of store lists and distribution lists for reports we issue
- Monitor compliance and performance of all stores/banners/formats and engage with format leads on opportunities
- Actively identify opportunities in the business and work with team to propose changes to maximize profits for the business
- Collaborate with Finance team to ensure alignment on potential opportunities
- Support Director of Operations & District Operator and assist in removal of barriers to the execution of superior customer service
- Participate and drive engagement within the team
- Deliver a useable product to stores and on time
- Identify stores/banners/formats are not using systems properly
- Collaborate with and support project team members to achieve success with their assigned work
- Ensure adherence to government regulations (including OHS Standards)
What you have to offer:
-
Merchandising or retail experience
-
High School Diploma and / or a minimum of 3 years experience in category or product management, or equivalent combination of education and experience
-
Working knowledge of store operations (business acumen)
-
Proficient use of Microsoft Office suite
-
Solid communication skills (both oral and written) and ability to influence positive change
-
Experience with data management and dashboarding tools (Tableau)
-
Snowflake experience (asset)
-
Data management experience
-
Power Automate experience (asset)
#LI-DS1
#LI-Hybrid
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a competitive compensation package, which varies by role. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.
Analyst Systems Optimization & Enablement - 12 - month contract
About the role
Requisition ID: 191764
Career Group: Corporate Office Careers
Job Category: Store Systems Enablement
Travel Requirements: 0 - 10%
Job Type: Contract
Country: Canada (CA)
Province: Nova Scotia; Alberta; Ontario
City: Mississauga, Stellarton, Calgary
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Analyst of Systems Optimization and Support is responsible for the maintenance, development and optimization of all reporting issued by the team.
Here’s where you’ll be focusing:
Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos, etc.) in all applicable banners in order to:
- Properly analyze data
- Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
- Triage questions from DOs, MROs on existing systems and tools
- Ensure optimal customer service standards are upheld in team call center by fielding questions related to reports issued by the team
- Participate in continuous improvement of team analytics by ensuring that any system changes that may impact reporting is identified and managed
- Ensure all reports are accurate and issued to the business on time
- Ensure accurate maintenance of store lists and distribution lists for reports we issue
- Monitor compliance and performance of all stores/banners/formats and engage with format leads on opportunities
- Actively identify opportunities in the business and work with team to propose changes to maximize profits for the business
- Collaborate with Finance team to ensure alignment on potential opportunities
- Support Director of Operations & District Operator and assist in removal of barriers to the execution of superior customer service
- Participate and drive engagement within the team
- Deliver a useable product to stores and on time
- Identify stores/banners/formats are not using systems properly
- Collaborate with and support project team members to achieve success with their assigned work
- Ensure adherence to government regulations (including OHS Standards)
What you have to offer:
-
Merchandising or retail experience
-
High School Diploma and / or a minimum of 3 years experience in category or product management, or equivalent combination of education and experience
-
Working knowledge of store operations (business acumen)
-
Proficient use of Microsoft Office suite
-
Solid communication skills (both oral and written) and ability to influence positive change
-
Experience with data management and dashboarding tools (Tableau)
-
Snowflake experience (asset)
-
Data management experience
-
Power Automate experience (asset)
#LI-DS1
#LI-Hybrid
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a competitive compensation package, which varies by role. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.