Who you are

• Are you a Site Reliability Engineer looking for a new challenge?
• 2+ years of experience in software or infrastructure engineering, with at least 1-2 years in a DevOps or SRE-focused role
• Experience with operating Kubernetes in production environments
• Familiarity with AWS infrastructure and services
• Experience with Infrastructure-as-Code tools (Terraform, Helm) and automation
• Proficiency in a scripting or coding language such as Python, Ruby, or Bash
• Experience with monitoring and observability tools like New Relic, Datadog, or Grafana
• A solid grasp of networking and distributed systems
• Strong problem-solving skills and a collaborative mindset
• Experience working with Node.js and/or Ruby on Rails applications
• Familiarity with secure software supply chains and improving CI/CD pipelines
• Knowledge of Cloudflare, CDN configuration, and load balancing strategies
• Familiarity with Kubernetes

What the job involves

• We’re looking for an Intermediate Site Reliability Engineer to join us at Thinkific
• In this role, you will improve the performance, reliability, and security of our platform by partnering with cross-functional teams, driving SRE best practices, and ensuring operational excellence
• Helping to improve our technical domains by supporting system reliability, performance, and scalability
• Assisting in the implementation of infrastructure using AWS services (like EKS, RDS, S3, IAM, and ALB) and Infrastructure-as-Code tools such as Terraform and Helm
• Working to enhance our deployment pipelines to enable faster, more secure releases
• Participating in our on-call rotation to help maintain a high level of service reliability
• Collaborating with development teams to promote reliability and scalability
• Supporting and optimizing our distributed systems, including databases and message queues
• Using tools like New Relic, Prometheus, or Grafana to maintain observability and ensure monitoring aligns with our service level objectives (SLOs)
• Automating operational tasks using scripting languages like Ruby, Python, or Bash

Benefits

• Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
• Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
• Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
• Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
• Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
• We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
• The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific