Customer Service Assistant
Top Benefits
About the role
About Us
Since 1958, Cole International has been a trusted leader in delivering creative logistics solutions. With offices across Canada and the U.S., we specialize in customs brokerage, freight forwarding, warehousing, and trade consulting. Our passionate team, deep industry knowledge, and global network enable us to navigate the complexities of international trade, ensuring that your business stays on the move. Join a company where trust, teamwork, and going above and beyond are at the heart of everything we do.
Why You'll Love This Role
As a Customer Service Assistant, you’ll play a key role in driving growth by delivering tailored logistics solutions to our customers. In this dynamic role, every day brings new opportunities to make an impact: connecting with decision-makers, building lasting relationships, and helping businesses thrive. You’ll work in a supportive environment that values initiative and innovation, while contributing directly to the success of both Cole International and our customers. Together, we’ll create seamless, efficient supply chains that keep businesses moving forward.
What We Offer
- Competitive salary and commission programs
- Comprehensive benefits package including health, dental, and vision
- Opportunities for professional growth and career development
- A collaborative, family-like culture that values every team member
- Flexible work arrangements and a supportive environment
- Salary Range $40,000-$50,000 CAD
What You'll Do
- Respond to customer inquiries related to account updates, billing, and service requests
- Process account changes including renewals, cancellations, and profile updates
- Track and follow up on outstanding requests to ensure timely resolution
- Maintain professional, clear, and friendly communication with clients
- Support onboarding of new brokerage accounts and manage required documentation
- Assist with tools such as DocuSign and CRM systems to maintain accurate records
- Act as a liaison between clients and internal teams including Operations, Accounting, and Business Development
- Contribute to process improvements that enhance efficiency and customer satisfaction
- Support customer retention by building strong, trust-based relationships
- Assist with training and support for CRM usage across teams
- Take on additional responsibilities as needed to support team success
What You'll Bring
- 2+ years of customer service experience (logistics or supply chain experience is an asset)
- Strong communication skills with the ability to build lasting relationships
- Confidence managing multiple priorities in a fast-paced environment
- Proficiency with CRM systems and Microsoft Office tools (Hubspot experience is an asset)
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively across teams
- College diploma or a combination of education and relevant experience
- Bilingual English and French is considered an asset
Join Our Team
Ready to grow your career with a trusted leader in the logistics industry? Apply now and include the hashtag #ColeCareers in your application submission to show you're ready to be part of our team.
Not the right fit? Search for Customer Service Assistant jobs in Toronto, ON
About Cole International
Customers will offer a long list of reasons for choosing (and staying with) Cole International. They like us because of our people, because we're responsive, because we're knowledgeable, because we take the confusion out of the import/export business. Removing transportation barriers and earning each customer's trust one shipment at a time, Cole International has been delivering creative logistics solutions for more than half a century, all the while honing and expanding our capabilities in customs brokerage, freight forwarding and trade consulting. With offices in all major Canadian cities and in strategic locations throughout the United States (including all major Canada/U.S. border crossings), Cole International is known for the passion of our people, the depth of their knowledge and our ability to make swift and effective decisions. Whether you need a single link in the logistics chain or a total logistics solution, you can trust Cole International to navigate the complexities of the international logistics landscape on your behalf, leaving you free to focus on the other demands of your busy days. Logistics. It's what we do.
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Customer Service Assistant
Top Benefits
About the role
About Us
Since 1958, Cole International has been a trusted leader in delivering creative logistics solutions. With offices across Canada and the U.S., we specialize in customs brokerage, freight forwarding, warehousing, and trade consulting. Our passionate team, deep industry knowledge, and global network enable us to navigate the complexities of international trade, ensuring that your business stays on the move. Join a company where trust, teamwork, and going above and beyond are at the heart of everything we do.
Why You'll Love This Role
As a Customer Service Assistant, you’ll play a key role in driving growth by delivering tailored logistics solutions to our customers. In this dynamic role, every day brings new opportunities to make an impact: connecting with decision-makers, building lasting relationships, and helping businesses thrive. You’ll work in a supportive environment that values initiative and innovation, while contributing directly to the success of both Cole International and our customers. Together, we’ll create seamless, efficient supply chains that keep businesses moving forward.
What We Offer
- Competitive salary and commission programs
- Comprehensive benefits package including health, dental, and vision
- Opportunities for professional growth and career development
- A collaborative, family-like culture that values every team member
- Flexible work arrangements and a supportive environment
- Salary Range $40,000-$50,000 CAD
What You'll Do
- Respond to customer inquiries related to account updates, billing, and service requests
- Process account changes including renewals, cancellations, and profile updates
- Track and follow up on outstanding requests to ensure timely resolution
- Maintain professional, clear, and friendly communication with clients
- Support onboarding of new brokerage accounts and manage required documentation
- Assist with tools such as DocuSign and CRM systems to maintain accurate records
- Act as a liaison between clients and internal teams including Operations, Accounting, and Business Development
- Contribute to process improvements that enhance efficiency and customer satisfaction
- Support customer retention by building strong, trust-based relationships
- Assist with training and support for CRM usage across teams
- Take on additional responsibilities as needed to support team success
What You'll Bring
- 2+ years of customer service experience (logistics or supply chain experience is an asset)
- Strong communication skills with the ability to build lasting relationships
- Confidence managing multiple priorities in a fast-paced environment
- Proficiency with CRM systems and Microsoft Office tools (Hubspot experience is an asset)
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively across teams
- College diploma or a combination of education and relevant experience
- Bilingual English and French is considered an asset
Join Our Team
Ready to grow your career with a trusted leader in the logistics industry? Apply now and include the hashtag #ColeCareers in your application submission to show you're ready to be part of our team.
Not the right fit? Search for Customer Service Assistant jobs in Toronto, ON
About Cole International
Customers will offer a long list of reasons for choosing (and staying with) Cole International. They like us because of our people, because we're responsive, because we're knowledgeable, because we take the confusion out of the import/export business. Removing transportation barriers and earning each customer's trust one shipment at a time, Cole International has been delivering creative logistics solutions for more than half a century, all the while honing and expanding our capabilities in customs brokerage, freight forwarding and trade consulting. With offices in all major Canadian cities and in strategic locations throughout the United States (including all major Canada/U.S. border crossings), Cole International is known for the passion of our people, the depth of their knowledge and our ability to make swift and effective decisions. Whether you need a single link in the logistics chain or a total logistics solution, you can trust Cole International to navigate the complexities of the international logistics landscape on your behalf, leaving you free to focus on the other demands of your busy days. Logistics. It's what we do.