About UJA Federation Of Greater Toronto At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives .

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

About The Role We are seeking a skilled and proactive Application Analyst – Microsoft Dynamics 365 to support and enhance our Microsoft Dynamics-based platform and its integrations. This role is critical in ensuring the stability, performance, and continuous improvement of our business applications ecosystem. You will collaborate closely with internal teams and external vendors to provide technical support, manage system configurations, optimize workflows, and drive process improvements. The ideal candidate will combine strong technical expertise with a solutions-oriented mindset to help us maximize the value of our Dynamics platform.

Key Responsibilities

Platform & Systems Support

Serve as the primary administrator and internal expert for:

• akoyaGO (our CRM, donor management, financial management and grant management platform, built on Microsoft Dynamics 365) and its portals, including but not limited to GOfund, GOdonate and GOapply.
• Microsoft Dynamics 365 Business Central (Finance system).
• Manage and troubleshoot support issues including security roles and permissions, workflow failures, system bugs, system triggers and alerts, etc.
• Participate in weekly vendor check-ins with akoyaGO, tracking support tickets, enhancement requests, and post-release testing.
• As a technical liaison for akoyaGO and other Foundation vendors, monitor product releases and proactively test workflows and customizations to mitigate business impact.
• Support Email Marketing Platforms (e.g., Pardot, Mailchimp, or similar), Event Management platforms, online giving, tributes, peer-to-peer platforms (e.g. CrowdChange, Classy, or similar).
• Train Foundation staff and users on changes, features, and best practices.
• Create and maintain documentation for administrative processes and configurations and facilitate knowledge transfer.

Implementation, Integration & Data Management

• Participate in planning and improvements related to various platforms functionalities and assist in implementation of GOdonate (online giving platform) and other platforms.
• Serve as a liaison between business teams, IT, and vendors for integration, testing, and implementation, to ensure efficient, scalable workflows for fundraising, donor stewardship, and reporting.
• Lead and support data integration efforts between akoyaGO, Salesforce, email marketing platforms, and other systems. Develop solutions for managing communication preferences and audience segmentation across platforms.
• Work with internal departments to identify data governance issues and deliver cross-platform functionality.

Additional Responsibilities

• Support and administer multiple software applications, including security roles and permissions, workflow failures, system bugs, and system alerts.
• Provide user support for multiple applications, and resolve issues raised through incidents, service requests, or other applicable channels.
• Troubleshoot problems by researching, analyzing, and identifying symptoms and cause.
• Maintain internal audits and version updates for different applications such as Abila MIP, Microix, and other applications as required.
• Participate in any project deemed necessary by the organization, including but not limited to SharePoint sites creation and migration of documentation from network drives to SharePoint sites.

Required Qualifications

• Bachelor’s degree in information systems, Computer Science, or related field.
• 3–5 years of experience in application support, CRM platforms administration, and business systems integration.
• Strong hands-on experience administering Microsoft Dynamics 365, including Microsoft Business Central, is a must-have.
• Advanced knowledge and experience with Microsoft Power Platform tools (Power Automate, Power Apps, Power BI).
• Strong understanding of data structure, business rules, managing workflows, alerts configuration, and IT change management.
• Strong experience with Microsoft ecosystem: Office, Outlook, SharePoint (user management, sites, libraries, migration), Teams, and Azure.
• Knowledge of on-premises server management and experience handling various version upgrades of software platforms.
• Experience with data import/export (Excel, etc) and managing large data sets.
• Excellent communication and documentation skills
• Comfort working across technology, fundraising, and finance teams.

Preferred Experience

• Familiarity with nonprofit operations, donor advised funds, fundraising operations, and grant management.
• Experience with akoyaGO CRM, Salesforce CRM or similar platforms.
• Experience managing third-party fundraising, event management and email marketing platforms like CrowdChange, Classy and MailChimp, or similar
• This is a full-time permanent position, Union Level 4. At UJA we support a flexible work schedule and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time-off policy, UJA’s offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat).

Qualified applicants are invited to submit a cover letter and resume.

Only those applicants invited for interview will be contacted. Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check/Vulnerable Sector Screening.

Commitment to Inclusion and Accessibility:

UJA Federation supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.