About the role
About the client
CONFIDENTIAL
Tasks/Responsibilities
The ITSM Analyst will be responsible for contributing to the analysis, the optimisation and establishment of incident management processes and structure in an international company.
MORE PRECISELY
• Promote continuous improvement of request management processes
• Analyze current processes and identify optimization opportunities
• Act as the responsible for the disaster recovery plan
• Ensure sound change management and optimal operational efficiency
• Maintain technical documentation and monitor incident management metrics
PROFILE
• 5+ years of experience in IT
• Professional experience in setting up incident management processes
• ITIL Advanced Certification and mastery of ITIL best practices
• Experience with Power BI or Tableau
• Strong interest in change management and continuous improvement
• Ease of executive communication (VP and senior management)
• BAC in computer science or equivalent
• Bilingualism required (French and English
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.
About the role
About the client
CONFIDENTIAL
Tasks/Responsibilities
The ITSM Analyst will be responsible for contributing to the analysis, the optimisation and establishment of incident management processes and structure in an international company.
MORE PRECISELY
• Promote continuous improvement of request management processes
• Analyze current processes and identify optimization opportunities
• Act as the responsible for the disaster recovery plan
• Ensure sound change management and optimal operational efficiency
• Maintain technical documentation and monitor incident management metrics
PROFILE
• 5+ years of experience in IT
• Professional experience in setting up incident management processes
• ITIL Advanced Certification and mastery of ITIL best practices
• Experience with Power BI or Tableau
• Strong interest in change management and continuous improvement
• Ease of executive communication (VP and senior management)
• BAC in computer science or equivalent
• Bilingualism required (French and English
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.