Funeral Home Combo Manager
About the role
Our associates celebrate lives. We celebrate our associates.
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
Funeral Home Combo Manager for multiple locations in the Saskatoon area.
JOB RESPONSIBILITIES
Financial Management
- Develop annual business plan
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
- Approve expenditures and invoices including overtime
Operations
- Works diligently in the community to build the business through active participation in a service club and hosting events at the locations.
- Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
- Remove barriers, encourage ideas, and identify improvements
- Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
- Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
- Responsible for establishing location goals and priorities
- Develop, communicate, and monitor goals, priorities, processes and procedures
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Effectively present and communicate Company and Market strategies, values, and goals to location staff
- Collaborate with other Location Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
- Ensure all safety, quality control, and compliance standards are adhered
- Show your support to your team by working alongside your team, arranging funerals, working services and any other day to day aspects of the business
People Development
- Develop a strong, trusting, and reliable team
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
- Establishes pay, recommends pay increases, special pays, and career advancements
- Discipline staff as necessary; writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline, development, and termination processes
- Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
Education
- Some courses in Finance & Accounting strongly preferred
- Some courses in Marketing or Business strongly preferred
Certification/License
- Requires a Funeral Director License in Saskatchewan
- Technical schooling diploma Funeral Services/Mortuary Science
Experience
- At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
- At least four (4) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
- Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work CONDITIONS
Work Environment
- Work indoors and outdoors during all seasons and weather conditions
- Care center personnel may have exposure to various chemicals and fluids
- Cemetery personnel may have exposure to chemicals and equipment
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families
- Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
- Working beyond “standard” hours as the need arises
- Travel up to 25%
Postal Code: S7H 0S5Category (Portal Searching): OperationsJob Location: CA-SK - Saskatoon
About Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Funeral Home Combo Manager
About the role
Our associates celebrate lives. We celebrate our associates.
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
Funeral Home Combo Manager for multiple locations in the Saskatoon area.
JOB RESPONSIBILITIES
Financial Management
- Develop annual business plan
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
- Approve expenditures and invoices including overtime
Operations
- Works diligently in the community to build the business through active participation in a service club and hosting events at the locations.
- Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
- Remove barriers, encourage ideas, and identify improvements
- Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
- Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
- Responsible for establishing location goals and priorities
- Develop, communicate, and monitor goals, priorities, processes and procedures
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Effectively present and communicate Company and Market strategies, values, and goals to location staff
- Collaborate with other Location Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
- Ensure all safety, quality control, and compliance standards are adhered
- Show your support to your team by working alongside your team, arranging funerals, working services and any other day to day aspects of the business
People Development
- Develop a strong, trusting, and reliable team
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
- Establishes pay, recommends pay increases, special pays, and career advancements
- Discipline staff as necessary; writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline, development, and termination processes
- Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
Education
- Some courses in Finance & Accounting strongly preferred
- Some courses in Marketing or Business strongly preferred
Certification/License
- Requires a Funeral Director License in Saskatchewan
- Technical schooling diploma Funeral Services/Mortuary Science
Experience
- At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
- At least four (4) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
- Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work CONDITIONS
Work Environment
- Work indoors and outdoors during all seasons and weather conditions
- Care center personnel may have exposure to various chemicals and fluids
- Cemetery personnel may have exposure to chemicals and equipment
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families
- Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
- Working beyond “standard” hours as the need arises
- Travel up to 25%
Postal Code: S7H 0S5Category (Portal Searching): OperationsJob Location: CA-SK - Saskatoon
About Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.