Top Benefits
About the role
Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Part Time Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This part time hybrid position will work 8 hour shifts, 3 days per week, Fridays, Saturdays and Sundays, including evenings, and stat holidays.
Responsibilities:
- Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone and IM's.
- Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
- Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
- Maintains accurate and organized files and records
- Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
- Other duties as required
Skills/Knowledge/Experience:
- Secondary School Diploma
- 1-2 years of related experience with at least 6 months in a customer service role
- Proven ability to learn and operate new technologies
- Advanced communication, interpersonal, and customer service skills
- Some experience with conflict resolution required
- Intermediate level in the use of MS Office Suite
- Understands/speaks a different language is an asset
- Knowledge of hotel reservation systems an asset
- Previous experience in the hotel industry an asset
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Not the right fit? Search for Reservations Agent jobs in Vancouver, BC
About Coast Hotels
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do.
Discover our collection of over 40 hotels in Canada and the USA each as unique and varied as its location, with a style, personality, and sense of place all its own while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.663.1144.
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Top Benefits
About the role
Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Part Time Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This part time hybrid position will work 8 hour shifts, 3 days per week, Fridays, Saturdays and Sundays, including evenings, and stat holidays.
Responsibilities:
- Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone and IM's.
- Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
- Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
- Maintains accurate and organized files and records
- Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
- Other duties as required
Skills/Knowledge/Experience:
- Secondary School Diploma
- 1-2 years of related experience with at least 6 months in a customer service role
- Proven ability to learn and operate new technologies
- Advanced communication, interpersonal, and customer service skills
- Some experience with conflict resolution required
- Intermediate level in the use of MS Office Suite
- Understands/speaks a different language is an asset
- Knowledge of hotel reservation systems an asset
- Previous experience in the hotel industry an asset
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Not the right fit? Search for Reservations Agent jobs in Vancouver, BC
About Coast Hotels
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do.
Discover our collection of over 40 hotels in Canada and the USA each as unique and varied as its location, with a style, personality, and sense of place all its own while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.663.1144.