About Manion

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.

As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact.

Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role at Manion

The Disability Claims Administrator delivers excellent client focused support to both internal and external clients of Disability/Life Department and ensures claims are registered promptly and accurately, offers support to disability claims examiners, manager and director by managing all department related administrative tasks. This is a remote role in Canada.

What to expect in the first 90 days:

• Dealing with member inquiries and providing resolution
• Registering claims, providing accurate and detailed information to members
• Dealing with members who are sick, injured or with upset/angry clients in a professional manner and escalate, if needed, to claims examiner or manager.
• Creating/Uploading of information into the system
• Sorting of email/mail/fax (claims and medical information)
• Ability to meet time sensitive deadlines

What You’ll Do

• Manage all disability department inquiries in a friendly and professional manner. Assist clients with high level of proficiency while providing correct information specific to their group plan
• Register disability claims within 24 hours of receipt and provide, relay and document details with a 95% accuracy rating.
• Administer Evidence of Insurability processes
• Devise solutions to administrative issues, investigate, research and ask the right questions to be able to determine next step or workable
• solution. Escalate questions to claims examiner and manager as necessary
• Update phone calls, request for updated APS, review incoming info and updating MPACS
• Collaborate with the Disability team members and other departments to ensure a great working relationship

What You Bring to the Team

• Post-Secondary Diploma or Degree in Health Sciences (ie Kinesiology, Nursing, Psychology) or Business Administration.
• 1-2 years in administrative, health, insurance, disability related

Critical Competencies

You will succeed in this role if you are:

Effective Communicator: Communicates clearly, in a positive and respectful manner. Interacts with others to build relationships through tact and diplomacy. Can navigate through difficult situations and conversations using tact and diplomacy.

Client Centric : Prioritizes and takes action based on the needs of both internal and external clients. Exhibits excitement, a positive, can-do attitude and takes ownership. Strives to consistently meet or exceed client expectations.

Embrace Change : Thrives in a constantly changing environment by adjusting thinking and behavior to be resilient. Uses experience to fuel growth. Unafraid to challenge the status quo. Team Player: Works with others to achieve individual, team, department, and organizational goals. Values diverse perspectives and works well with others to achieve the best possible outcome. Committed to team’s success and focused on a common set of objectives. Organized . Invests time in upfront planning to achieve goals and objectives. Plans, organizes, and schedules work in an efficient, productive manner. Focuses on key priorities and stays on track to meet deadlines.

Innovator . Thinks beyond the confines of tradition. Seeks opportunities for new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Continuous Learner. Continuously seeks opportunities to learn and grow in current role. Takes ownership for career development by embracing new learning through experiential, social, and formal learning opportunities.

YOUR COMPENSATION

• At the time of this posting, the estimated annual base salary for this position is $45,000-$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Manion?

At Manion, you’re more than an employee, you’re a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and center:

Beyond a competitive salary, you’ll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.

You’ll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.

Most importantly, you’ll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.

Accommodation and Inclusion

Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with Manion, we’d love to hear from you. Click Apply to submit your application.