Top Benefits
About the role
Job ID 2390
Job Description
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Service Manager at our manufacturing facility located in Edmonton, Alberta
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
Job Summary:
We are seeking an experienced and highly organized Service Manager to oversee the daily operations of our truck and trailer service department. The Service Manager is responsible for managing service technicians, ensuring timely and efficient maintenance and repairs, maintaining high customer satisfaction, and ensuring compliance with industry and safety standards.
Key Responsibilities:
Manage Service Operations:
Oversee daily operations of the service department, including scheduling, job assignment, and work order management.
Ensure repairs and maintenance are completed efficiently, accurately, and on time.
Monitor quality control of all service work to meet or exceed customer expectations.
Staff Supervision and Development:
Lead, train, and support service technicians and support staff.
Conduct regular performance reviews and implement ongoing training programs.
Promote a culture of safety, accountability, and continuous improvement.
Customer Relations:
Serve as the primary point of contact for service-related customer inquiries and concerns.
Communicate effectively with customers regarding diagnostics, repair timelines, and costs.
Ensure excellent customer service and build long-term client relationships.
Inventory & Parts Management:
Coordinate with the parts department to ensure timely availability of required components.
Monitor parts usage and assist in controlling inventory costs.
Compliance and Safety:
Ensure all service work complies with industry regulations, DOT requirements, and company safety standards.
Maintain accurate service records, inspections, and maintenance logs.
Financial Management:
Monitor department KPIs, budgets, and profitability.
Assist in estimating job costs and preparing service quotes and invoices.
Minimum Qualifications
Qualifications:
Proven experience in a supervisory or management role in truck and/or trailer service operations.
Strong knowledge of heavy-duty truck and trailer maintenance and repair.
Excellent leadership, organizational, and communication skills.
Ability to read and interpret technical manuals and schematics.
Proficient with service management software and Microsoft Office.
Strong customer service orientation.
Valid driver’s license; CDL is a plus.
Preferred Experience:
5+ years in the truck and trailer service industry.
Previous experience with brands such as Freightliner, Kenworth, Peterbilt, Great Dane, Utility, etc.
Familiarity with DOT, OSHA, and FMCSA regulations.
Working Conditions:
Office and shop environment.
May require lifting up to 50 lbs and exposure to shop noise and conditions.
Some after-hours or weekend work may be required based on workload.
What We Offer:
Permanent, full-time position
Day shift: Monday to Friday, 8:00 am – 5:00 pm
75% employer-paid group insurance (dental, life, vision, disability)
Employer-matched RRSP contributions up to 4%
Paid vacation, personal leave, and sick days
Employee Assistance Program (EAP)
Career advancement opportunities
Training and professional development
Company-sponsored events and a casual dress environment
Free on-site parking
Dexter is driven by our core values committed to Safety, Quality and Integrity:
Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and references checks. Dexter Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Top Benefits
About the role
Job ID 2390
Job Description
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Service Manager at our manufacturing facility located in Edmonton, Alberta
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
Job Summary:
We are seeking an experienced and highly organized Service Manager to oversee the daily operations of our truck and trailer service department. The Service Manager is responsible for managing service technicians, ensuring timely and efficient maintenance and repairs, maintaining high customer satisfaction, and ensuring compliance with industry and safety standards.
Key Responsibilities:
Manage Service Operations:
Oversee daily operations of the service department, including scheduling, job assignment, and work order management.
Ensure repairs and maintenance are completed efficiently, accurately, and on time.
Monitor quality control of all service work to meet or exceed customer expectations.
Staff Supervision and Development:
Lead, train, and support service technicians and support staff.
Conduct regular performance reviews and implement ongoing training programs.
Promote a culture of safety, accountability, and continuous improvement.
Customer Relations:
Serve as the primary point of contact for service-related customer inquiries and concerns.
Communicate effectively with customers regarding diagnostics, repair timelines, and costs.
Ensure excellent customer service and build long-term client relationships.
Inventory & Parts Management:
Coordinate with the parts department to ensure timely availability of required components.
Monitor parts usage and assist in controlling inventory costs.
Compliance and Safety:
Ensure all service work complies with industry regulations, DOT requirements, and company safety standards.
Maintain accurate service records, inspections, and maintenance logs.
Financial Management:
Monitor department KPIs, budgets, and profitability.
Assist in estimating job costs and preparing service quotes and invoices.
Minimum Qualifications
Qualifications:
Proven experience in a supervisory or management role in truck and/or trailer service operations.
Strong knowledge of heavy-duty truck and trailer maintenance and repair.
Excellent leadership, organizational, and communication skills.
Ability to read and interpret technical manuals and schematics.
Proficient with service management software and Microsoft Office.
Strong customer service orientation.
Valid driver’s license; CDL is a plus.
Preferred Experience:
5+ years in the truck and trailer service industry.
Previous experience with brands such as Freightliner, Kenworth, Peterbilt, Great Dane, Utility, etc.
Familiarity with DOT, OSHA, and FMCSA regulations.
Working Conditions:
Office and shop environment.
May require lifting up to 50 lbs and exposure to shop noise and conditions.
Some after-hours or weekend work may be required based on workload.
What We Offer:
Permanent, full-time position
Day shift: Monday to Friday, 8:00 am – 5:00 pm
75% employer-paid group insurance (dental, life, vision, disability)
Employer-matched RRSP contributions up to 4%
Paid vacation, personal leave, and sick days
Employee Assistance Program (EAP)
Career advancement opportunities
Training and professional development
Company-sponsored events and a casual dress environment
Free on-site parking
Dexter is driven by our core values committed to Safety, Quality and Integrity:
Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and references checks. Dexter Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.