About Us Oticon Medical Canada is a leading innovator in bone-anchored hearing technology, dedicated to improving the lives of individuals with hearing impairments. Our cutting-edge solutions empower hearing care professionals to offer life-changing experiences to their patients. We are looking for a dedicated professional to support our partners in Western Canada!

Purpose

Oticon Medical is seeking a Clinical Territory Manager to join our team in Western Canada. In this role, you will rapidly develop expertise in Oticon Medical’s implant solutions and serve as a trusted clinical partner for professional customers, existing bone‑anchored hearing system users, and potential implant candidates throughout their hearing journey. You will play a key role in both business development and clinical support, focusing on building and expanding new business opportunities within your territory; strengthening and sustaining existing partnerships; and delivering an exceptional Oticon Medical customer experience across both B2B and B2C channels. Working closely with the clinical field trainer and support team, you will ensure high quality education, guidance, and service for all stakeholders. You will also manage your territory’s business development pipeline and contribute to achieving organizational growth targets.

Responsibilities

• Serve as the Oticon Medical representative for Western Canada, building and maintaining strong, long-term relationships with customers, stakeholders, and key opinion leaders.
• Identify, develop, and execute strategic business opportunities aligned with Oticon Medical’s growth objectives to achieve sales targets.
• Manage the business development pipeline, including lead generation, opportunity tracking, and sales forecasting.
• Travel to customer sites to provide clinical and product support, including training, assessments, trials, fittings, and surgical assistance.
• Provide surgical support in the operating room where Oticon Medical products are used.
• Assist in managing complex clinical cases, ensuring both healthcare professionals and patients receive comprehensive support.
• Lead contract negotiations and manage RFP processes with key accounts.
• Develop strategic territory plans and provide recommendations for market expansion and growth opportunities.
• Collaborate with internal teams to execute on territory and company-wide goals.
• Ensure all sales activities in the territory comply with company policies and procedures.
• Provide timely field reports and support business/product planning with market insights.
• Manage and submit sales-related expenses.
• Provide feedback on product performance, market trends, and potential innovations.
• Represent the company at conferences, seminars, workshops, and trade shows.
• Prepare and deliver technical presentations and product demonstrations.
• Meet with potential implant candidates to provide guidance and support in the decision-making process.
• Identify and engage with regional hearing loss and implant patient support organizations across Canada.
• Perform other duties and special projects as assigned.

Qualifications

• Fluency in English (spoken and written) is required.
• Strong verbal, written, and interpersonal communication skills.
• Highly motivated self-starter and team player, able to work independently.
• Excellent presentation, negotiation, and organizational skills with technical aptitude.
• Comfortable working in a dynamic environment with diverse responsibilities (sales, training, tech support, customer service).
• Commitment to delivering superior customer service.
• Proficient with Microsoft Office applications.
• Able and willing to travel frequently (up to 60%) within the territory, to the USA, and occasionally internationally.
• Professional and courteous demeanor, able to represent the company effectively.
• Access to a personal vehicle and a valid driver’s license.

Preferred:

• Experience in medical or surgical device sales and support.
• Experience hearing healthcare and working with hearing aids or hearing implants.

Why should you work with us?

• Competitive salary and bonus
• Flexible work arrangements
• Comprehensive health and dental benefits
• Fitness/Exercise spending account
• Group RRSP and company match
• Paid vacation, and paid personal days
• Dynamic work atmosphere
• Career development programs and opportunities
• Social events and thriving culture