Knowledge and Experience:

• Experience in public transit operations, transportation, or a related operational environment.

• Previous supervisory or lead‑hand experience in a unionized setting is an asset.

• Working knowledge of transit operations, scheduling, dispatch, and on‑street service management.

• Knowledge of, or ability to learn, BC Transit standards, policies, and operational procedures.

• Understanding of occupational health and safety requirements and safe work practices.

• Experience dealing with customers and the general public, handling complaints and conflict.

• Experience in incident response, documentation, and reporting is an asset.

Skills:

• Strong leadership and supervisory skills, with the ability to support, coach, and hold front‑line staff accountable.

• Effective verbal and written communication skills, including the ability to give clear instructions and document events and incidents.

• Strong customer service orientation with the ability to de‑escalate conflict and handle difficult situations professionally.

• Sound judgment and decision‑making skills, especially under time pressure or in emergency situations.

• Solid organizational and time‑management skills; ability to manage multiple tasks and priorities.

• Ability to interpret and apply company policies, procedures, and relevant regulations.

• Proficiency with basic computer applications and operational systems (e.g., email, spreadsheets, dispatch/AVL or scheduling tools).

• Ability to work a variety of shifts, including early mornings, evenings, weekends, and statutory holidays, as required.

Key Accountabilities:

On**‑Street Operations Supervision**

• Monitor transit service on‑street to ensure safe, reliable, and on‑time operation in accordance with schedules and standards.

• Conduct on‑road checks and ride‑alongs to observe operator performance, customer service, and adherence to operating procedures.

• Respond to service disruptions, detours, and operational issues, taking appropriate action to minimize impact on customers.

• Coordinate with dispatch, maintenance, and other staff to address service or vehicle issues as they arise.

Operator Support and Supervision

• Provide day‑to‑day guidance, direction, and support to bus operators and other assigned front‑line staff.

• Communicate operational updates, route changes, safety reminders, and service expectations to operators.

• Assist with coaching and performance feedback, and escalate performance or conduct issues to management as appropriate.

• Support the onboarding and mentoring of new operators through ride‑alongs, coaching, and ongoing feedback.

Customer Service and Public Relations

• Respond to customer concerns, complaints, and compliments in a professional and timely manner.
• Assist customers on‑street or at transit facilities as needed, providing information on routes, schedules, and services.
• Support a positive public image of the transit system by modeling courteous and professional behavior at all times.

Safety, Compliance, and Incident Management

• Promote and support a strong safety culture by reinforcing safe work practices and adherence to safety policies.
• Respond to accidents, incidents, and emergencies, coordinating response and providing direction until relieved by management or emergency services.
• Ensure all incidents, collisions, and security events are documented accurately and promptly, and that follow‑up actions are taken as directed.
• Monitor compliance with company policies, standard operating procedures, and applicable regulations, and report non‑compliance to management.

Administration, Reporting, and Coordination

• Complete required reports, logs, and documentation related to operations, incidents, performance, and customer feedback.
• Assist with data collection for key performance indicators and support continuous improvement initiatives.
• Participate in meetings and training sessions as required, providing input from the front‑line supervisory perspective.
• Liaise with other departments (e.g., maintenance, dispatch, administration) to ensure coordinated and effective service delivery.

Wage

$70,000 - 80,000 depending on level of experience. This role comes with comprehensive benefits program as well.

**About Keolis:**Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.