Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Main Accountabilities :

• Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
• Express enthusiasm for the stories and products of Hermès and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold Group and Subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in your personal development.
• Other related duties.

Key Skills and Experience

• 2+ years’ experience in client focused sales.
• Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
• Professional, team oriented, positive and flexible.
• Even tempered while under pressure.
• Demonstrated ability to provide exceptional customer service and customer connections.
• Proven passion for selling and achieving sales targets.
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.