Support Care Worker – Hospital Overflow Program

Position Type: Full-time, Time-Limited Contract ending September 30, 2026 Schedule: Thursday/Friday, 11:30pm-7:30am; Saturday/Sunday, 8pm-6am Reporting to: Program Manager, Hospital Overflow Program Compensation: $24.00

This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms and conditions outlined in the collective agreement.

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community. Our vision is a safe and just community in which elder homeless men can live a quality and dignified life.

Summary

As part of the support staff team, the Support Care Worker will support clients in the overnight program at Haven Toronto, a program of St. Michael’s Homes, delivered in partnership with St. Michael’s Hospital, Michael Garron Hospital, and the East Toronto Health Partners OHT. Individuals presenting at local emergency departments who do not require immediate medical attention are redirected to Haven Toronto for safe, supervised overnight rest.

The Support Care Worker provides client-centered support to individuals experiencing homelessness, substance use, mental health challenges, and complex social needs. Working as part of a multidisciplinary team, the Support Care Worker is responsible for greeting clients, handling referrals, registering participants for programs, scheduling appointments, coordinating referrals, and offering general support to help clients access services effectively.

Key Responsibilities

• Welcome and orient new clients, including registration and enrolment processes.
• Conduct general assessments of clients’ physical health, mental health, and overall well-being; provide direct support and/or refer to appropriate community resources as needed.
• Document client needs, observations, and interactions, and consult with colleagues to support coordinated care.
• Assist clients in scheduling and attending appointments, including follow-up with relevant professionals and service providers.
• Develop and maintain supportive, respectful relationships with clients, monitoring well-being and encouraging positive engagement and connections.
• Support access to on-site services, including showers, laundry, meals, clothing, and recreational spaces.
• Receive, record, and distribute client mail, phone messages, and essential supplies (e.g., clothing, towels, food, recreational items, harm reduction supplies) as appropriate.
• Maintain a safe, respectful, and welcoming environment; monitor client interactions and intervene appropriately when required.
• Provide crisis intervention in accordance with Haven Toronto policies and procedures, including documenting actions taken and follow-up recommendations.
• Administer first aid or contact emergency services as required.
• Complete accurate documentation, including daily activities, incident reports, and program statistics.
• Assist with receiving and organizing food, donations, and supplies; maintain inventory and equipment as required.
• Work collaboratively with colleagues, volunteers, and clients to support a positive and inclusive environment.
• Ensure the facility is clean, organized, and safe, including maintaining common areas and addressing hazards.
• Perform opening and closing duties
• Complete and document hourly safety and security checks.
• Stock supplies throughout the building as needed.
• Support the coordination and direction of volunteers, as requested by management.
• Represent Haven Toronto in a professional, respectful, and constructive manner at all times.

Qualifications

• Post-secondary diploma in Social Services, Addictions, Recreation, or Mental Health.
• Demonstrated awareness of issues related to aging, homelessness, addictions, mental health, harm reduction, and food and income insecurity.
• Demonstrated skills at working respectfully and constructively dealing with people of diverse backgrounds.
• Experience working within a trauma-informed and anti-oppression framework
• Strong interpersonal, communication, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Demonstrated experience in creatively engaging older economically marginalized people.
• Knowledge of downtown Toronto social resources is an asset.
• Valid First Aid and CPR qualifications.

Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Haven is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality