Client Partner / Account Producer for Creative Video Agency

Toronto / GTA

Remote-first, with in-person shoots, meetings, and occasional travel Full-time, permanent Salary: $70,000–$82,000 CAD, based on experience About SVG Signature Video Group is a Toronto-based creative video agency and production company. We help ambitious organizations solve complex business problems through proof and story, creating cinematic work that makes their value, culture, and impact easier to understand and believe. Our work spans brand films, campaigns, customer stories, investor communications, recruitment films, content systems, and select production services for large-scale film projects. We are independently owned, intentionally small, and built around senior thinking, strong execution, and high-trust client relationships. We are looking for a Client Partner / Account Producer to become a key link between our clients, our creative team, and the work we deliver.

About the Role

This role sits at the intersection of account management, project management, and production. You will lead client communication, manage timelines and budgets, keep projects moving, support production planning, and help turn complex client needs into clear, finished creative work. You will be the person clients trust to know what is happening, what is needed, what comes next, and how to get the work across the finish line. On some projects, you may also step in as a producer or production lead. This is a role for a calm, organized, client-facing operator who understands creative production, cares about the details, and wants to grow their aspirations alongside ours.

What You’ll Own

Client Experience Lead day-to-day client communication across active projects Set expectations, run check-ins, manage feedback, and turn conversations into clear next steps Build trust with marketing leads, founders, communications teams, executives, and other decision-makers Make clients feel confident, informed, and well taken care of throughout the process Project Management Manage schedules, budgets, scopes, meetings, approvals, deliverables, and project documentation Keep work moving across strategy, creative, production, post-production, client review, and final delivery Make sure the client knows what is happening and the team knows what is needed Spot risks early, flag scope changes, and protect projects from confusion, delays, and unnecessary chaos Production Support Support shoot planning, logistics, schedules, crew needs, locations, interviews, client approvals, and delivery requirements Bring practical production judgment to client conversations Step into a producer or production lead role when the project requires it Bring a genuine interest in film, storytelling, and well-made creative work Experience with call sheets, shoot schedules, production briefs, interview logistics, Frame.io, Adobe workflows, or agency/video production processes is a strong asset.

Client Growth

Identify opportunities inside existing client relationships Support proposals, project scopes, and recommendations Help turn great projects into long-term partnerships Understand how trust, service, scope, and margin all connect This is not a hard-closing sales role. But you should be commercially aware and comfortable helping client relationships grow in a thoughtful, natural way.

Systems, AI, and Better Ways of Working

We are actively using AI and modern tools to improve how we research, write, plan, produce, manage projects, and deliver creative work. You do not need to be a technical expert, but you should be curious, adaptive, and willing to experiment with tools like Claude, ChatGPT, Notion, and other emerging platforms. We want someone who looks for better ways to work — and helps make our systems sharper, faster, and more useful.

Who We’re Looking For

You may be a fit if: You have 4+ years of experience in client service, account management, project management, production, or a related creative role You have worked directly with clients and know how to build trust You understand creative production workflows, ideally video You can manage multiple projects without losing the thread You write clear emails, briefs, recaps, and project updates You can lead a client call with confidence and good judgment You notice problems early and deal with them directly You are organized, calm under pressure, and strong on follow-through You are comfortable with tools like HubSpot, Notion, Google Workspace, QuickBooks, Frame.io, Slack, and/or similar systems You are curious about AI and willing to use modern tools to improve your work You have a valid driver’s licence, passport, and access to reliable transportation You live in or near the Greater Toronto Area and can attend in-person meetings and shoots when needed What We Offer $70,000–$82,000 CAD salary, based on experience Three weeks paid vacation Additional paid time off over the December holiday period Extra-long weekends during the summer Wellness allowance Remote-first flexibility In-person collaboration, shoots, and client meetings when needed Access to leading AI and productivity tools, including Claude, ChatGPT, Notion, and other emerging creative technologies Direct access to company leadership Meaningful responsibility inside a small, senior team The opportunity to help shape how SVG grows Work with ambitious brands on creative projects that are strategic, cinematic, and built to perform How to Apply We are posting this role on LinkedIn and Indeed, but candidates who are serious about the role should apply by email.

Please send your resume and a short note to

rachel@signaturevideogroup.com and copy hello@signaturevideogroup.com

Use this exact subject line, including the emoji

Application: Client Partner – [Your Name] 🎬

In the first line of your email, write

My favourite movie is [Movie Title].

Then, briefly answer these three questions

Tell us about a project where you managed both the client relationship and the moving parts behind the scenes. What made it challenging, and what did you do? Tell us about a tool, system, AI workflow, or process improvement you have used to make your work better or more efficient. What would need to be true for you to do your best work at a company for the next three years?

Applications that do not follow these instructions may not be considered. If you are a thoughtful client lead, a strong project operator, and someone who understands the reality of creative production, we would love to hear from you.