HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.

Description

Responsibilities:

• Utilizing qualitative and quantitative methods, conduct research of user behaviours, digital needs and motivations

• Design the research plan with clear objectives, targeting users based on their needs and challenges

• Write usability discussion guides to moderate user research sessions and document responses

• Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users

• Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess client's business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan, conceptual architecture design, Solution Options Analysis, and Treasure Board business case development.

• Key UX Research and Design experience must include:

• Creation of personas to illustrate important user groups and highlight key characteristics and preferences.

• Creation of journey maps to illustrate important user groups' pain points and opportunities throughout the service.

• Identification of key features to include in the development of a prototype.

• Deliverables include:

• User Research Report,

• Personas,

• User Journey Maps and,

• other research artifacts as requested.

• Lead the synthesis of user research insights and artifacts.

General Skills:

• Relevant experience creating data-driven user research strategies

• Experience as a UX researcher, or similar role, designing for web and mobile applications

• Proficiency with research documentation tools

• Thorough understanding of the limitations and appropriate use of web development technologies

• Experience in designing online programs with emphasis in the emotional aspects of human experience

• Experience conceiving and conducting usability testing, A/B testing, surveys, user observation and interviews

• Experience collaborating with designers and stakeholders to understand business requirements

• Experience transforming design research into insightful analysis

• Experience making strategic design and user-experience decisions related to core, and new, functions and features

• Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Desirable Skills:

• Knowledge of human-computer interaction

Skills

Experience and Skill Set Requirements

UX Research and Design skills - 50%

• 5+ years experience in Digital UX Research and Design

• Demonstrated experience in conducting users research and user consultation

• Demonstrated experience in Ontario Design System https://designsystem.ontario.ca/

• Develops performance measures (key performance indicators) for user research and conducts follow-up

• Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess client's business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan, conceptual architecture design, Solution Options Analysis, and Treasure Board business case development.

• Key UX Research and Design experience must include:

• Creation of personas to illustrate important user groups and highlight key characteristics and preferences.

• Creation of journey maps to illustrate important user groups' pain points and opportunities throughout the service.

• Identification of key features to include in the development of a prototype.

• Deliverables include: User Research Report, Personas, User Journey Maps and other research artifacts as requested.

Service Design & Business Analysis skills - 20%

• 3+ years experience in Digital Service Design
• Demonstrated experience in Evidence- and context-based design. Has experience in designing systems for use across multiple services and can identify the simplest of a variety of approaches.
• Demonstrated experience conducting iterative design proof-of-concepts / wireframes in Figma or other tools
• Demonstrated experience in AODA act 2005 for WCAG elements implementation https://www.ontario.ca/page/about-accessibility-laws
• Experience in managing user stories with Agile, SCRUM, Lean, DevOps methodologies
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

Soft Skills - 15%

• Excellent analytical, problem solving and decision-making skills
• Excellent communication skills, both written and verbal
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Agile and Public Sector Experience - 15%

• Experience in managing user stories with Agile, SCRUM, Lean, DevOps methodologies
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
• Thorough understanding of SDLC, specifically QA processes in agile development environments
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
• Previous experience working in Government or Public Sector organizations
• Demonstrated experience in Ontario Design System https://designsystem.ontario.ca/

Must Haves:

• 5+ years experience in Digital UX Research and Design
• Demonstrated experience in conducting users research and user consultation