Performance & Integration Lead
Top Benefits
About the role
We are looking for a Performance and Integration Lead to join our team! Oversee the implementation and optimization of mining technology solutions across assigned sites, acting as the primary customer contact. This role leads field technicians, manages site-level execution, and ensures performance targets are met through proactive support, training, and cross-functional coordination.
Pay Type
Full Time, Permanent
Compensation
$78,705.00 to $98,380.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Performance and Integration Lead, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Project Manage installations, commissioning, and implementation of MineStar Solutions (hardware/software/calibration/processes) and ensure delivery of scope within timeline and budget. Involve and collaborate with the Caterpillar System Engineering team during Field follow and NPI projects to verify hardware installations, system configurations, documentation and integrity of overall solution is aligned.
- Serve as Site Performance Manager and primary point of contact with the customer. Escalate and collaborate with Caterpillar teams to resolve software issues and system defects through the case management system and regular meetings. Suggest and/or implement corrective actions; engaging with customer and service teams as necessary.
- Manage customer communication funnel from the technical support team.
- Mentor, coach, and train field technicians. Collaborate with internal and external teams to identify training opportunities and provide SME-level training, on-the-job training and other means of knowledge transfer to Toromont Teams (Mining Technology and branches) as well as customers
- External Customers Scope of customer training requests with KAM involvement
- Coordinate cross-functional efforts between underground/surface teams.
Must-haves for this role:
- 3 to 6 years of experience
- 2-4 years are of team supervision
- An education background in Engineering (Mechanical, Electrical, Computer, IT, Other)
- P.Eng/PMP considered an asset
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
Not the right fit? Search for Performance & Integration Lead jobs in Concord, ON
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com
Similar Jobs
Performance & Integration Lead
Top Benefits
About the role
We are looking for a Performance and Integration Lead to join our team! Oversee the implementation and optimization of mining technology solutions across assigned sites, acting as the primary customer contact. This role leads field technicians, manages site-level execution, and ensures performance targets are met through proactive support, training, and cross-functional coordination.
Pay Type
Full Time, Permanent
Compensation
$78,705.00 to $98,380.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Performance and Integration Lead, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Project Manage installations, commissioning, and implementation of MineStar Solutions (hardware/software/calibration/processes) and ensure delivery of scope within timeline and budget. Involve and collaborate with the Caterpillar System Engineering team during Field follow and NPI projects to verify hardware installations, system configurations, documentation and integrity of overall solution is aligned.
- Serve as Site Performance Manager and primary point of contact with the customer. Escalate and collaborate with Caterpillar teams to resolve software issues and system defects through the case management system and regular meetings. Suggest and/or implement corrective actions; engaging with customer and service teams as necessary.
- Manage customer communication funnel from the technical support team.
- Mentor, coach, and train field technicians. Collaborate with internal and external teams to identify training opportunities and provide SME-level training, on-the-job training and other means of knowledge transfer to Toromont Teams (Mining Technology and branches) as well as customers
- External Customers Scope of customer training requests with KAM involvement
- Coordinate cross-functional efforts between underground/surface teams.
Must-haves for this role:
- 3 to 6 years of experience
- 2-4 years are of team supervision
- An education background in Engineering (Mechanical, Electrical, Computer, IT, Other)
- P.Eng/PMP considered an asset
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
Not the right fit? Search for Performance & Integration Lead jobs in Concord, ON
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com