Manager, Outsource Vendor Services
Top Benefits
About the role
**Job Title:**Manager, Outsource Vendor Services
**Location:**Pickering, Ontario
**Employment Type:**Full-Time In office/35% travel required
**Reports To:**Chief Executive Officer (CEO) and President
**Number of Positions Available:**1
About the Role
We are seeking a dynamic and strategic Manager, Outsource Vendor Service to oversee and optimize our network of outsourced transportation partners, with a strong focus on taxi and stretcher (non-emergency medical transportation) providers.
In this role, you will ensure vendors consistently deliver safe, reliable, and high-quality transportation services while meeting contractual, regulatory, and performance expectations. You will play a key role in strengthening vendor partnerships, improving service outcomes, and supporting efficient, patient- and customer-centered operations.
What You’ll Do
Vendor & Performance Management
- Manage day-to-day relationships with outsourced taxi, stretcher and other outsource transportation vendors
- Establish, monitor, and enforce service level agreements (SLAs), KPIs, and quality standards
- Conduct vendor performance reviews, audits, and scorecards
- Address service issues, escalations, and corrective action plans
Contract, Cost & Operational Oversight
- Support vendor onboarding, contract renewals, and negotiations in collaboration with internal partners
- Review and validate vendor invoices; investigate discrepancies and cost trends
- Identify opportunities to improve efficiency, service quality, and cost effectiveness
Compliance, Safety & Risk
- Ensure vendors meet all licensing, insurance, regulatory, and safety requirements
- Oversee compliance with stretcher transport, patient handling, and accessibility standards
- Support incident investigations and follow-up actions related to safety or service concerns
Collaboration & Continuous Improvement
- Partner closely with Operations and Accounting departments
- Support capacity planning to meet service demand, including peak periods
- Contribute to process improvements, vendor best practices, and standardization initiatives
Reporting & Insights
- Prepare regular performance, compliance, and cost reports for leadership
- Analyze trends in on-time performance, cancellations, complaints, and vendor utilization
What We’re Looking For
- Bachelor’s degree in Business, Operations, Transportation, or a related field (or equivalent experience)
- 3-5 years of experience in vendor management, transportation operations, or outsourced services
- Proven experience managing service providers in regulated or compliance-driven environments
- Strong contract, performance management, and analytical skill
- Experience working with stretcher or non-emergency medical transportation providers
- Knowledge of transportation regulations and accessibility standards
- Experience managing multiple vendors across different service areas
Why Join Us?
- Opportunity to shape the future of a growing organization
- Collaborative and innovative work environment
- Competitive annual salary (range: $52,000.00-$60,000.00)
Thank you to all who apply; however only candidates selected for interview will be contacted.
We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs.
***Privacy Notice:***We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.
#INDAM
Not the right fit? Search for Manager, Outsource Vendor Services jobs in Pickering, ON
About Rapid City Transportation
PEOPLE Our team of friendly, well-trained and qualified professionals is fundamental to our success. Our office staff is trained to provide courteous and professional service to all customers.
Managers conduct regular quality control checks of all processes to ensure consistency of high quality services. Office staff is trained to use the in-house triple checking system for verification of booked orders thus eliminating mistakes.
FLEET We have a comprehensive fleet of safe, reliable vehicles to meet all your transportation needs. Our fleet includes full size sedans, minivans, wheelchair accessible vans and non-emergency patient stretcher vehicles.
All vehicles are less than five years old and MTO safety inspected every six months. All our vehicles, drivers and passengers are insured under our corporate commercial policy with up to $10 million dollars coverage.
DRIVERS Our drivers are professional, courteous and always ready to assist their passengers. With their CPR certification and defensive driving training, they provide door-to-door concierge style service, unparalleled in the industry. We monitor all driver abstracts to ensure that our drivers have clean driving records.
Our customer service team conducts regular quality checks with our customers on the drivers’ performance. Any driver who violates our concierge service regulations must immediately repeat our training course. Our software and logistics systems ensure our drivers arrive at appointments on time.
MANAGEMENT Autolux is committed to executing corporate governance best practices, a hallmark of leading, high performance corporations. Our executives have more than 58 years of experience in the personal transportation sector and more than 30 years in the insurance industry.
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Manager, Outsource Vendor Services
Top Benefits
About the role
**Job Title:**Manager, Outsource Vendor Services
**Location:**Pickering, Ontario
**Employment Type:**Full-Time In office/35% travel required
**Reports To:**Chief Executive Officer (CEO) and President
**Number of Positions Available:**1
About the Role
We are seeking a dynamic and strategic Manager, Outsource Vendor Service to oversee and optimize our network of outsourced transportation partners, with a strong focus on taxi and stretcher (non-emergency medical transportation) providers.
In this role, you will ensure vendors consistently deliver safe, reliable, and high-quality transportation services while meeting contractual, regulatory, and performance expectations. You will play a key role in strengthening vendor partnerships, improving service outcomes, and supporting efficient, patient- and customer-centered operations.
What You’ll Do
Vendor & Performance Management
- Manage day-to-day relationships with outsourced taxi, stretcher and other outsource transportation vendors
- Establish, monitor, and enforce service level agreements (SLAs), KPIs, and quality standards
- Conduct vendor performance reviews, audits, and scorecards
- Address service issues, escalations, and corrective action plans
Contract, Cost & Operational Oversight
- Support vendor onboarding, contract renewals, and negotiations in collaboration with internal partners
- Review and validate vendor invoices; investigate discrepancies and cost trends
- Identify opportunities to improve efficiency, service quality, and cost effectiveness
Compliance, Safety & Risk
- Ensure vendors meet all licensing, insurance, regulatory, and safety requirements
- Oversee compliance with stretcher transport, patient handling, and accessibility standards
- Support incident investigations and follow-up actions related to safety or service concerns
Collaboration & Continuous Improvement
- Partner closely with Operations and Accounting departments
- Support capacity planning to meet service demand, including peak periods
- Contribute to process improvements, vendor best practices, and standardization initiatives
Reporting & Insights
- Prepare regular performance, compliance, and cost reports for leadership
- Analyze trends in on-time performance, cancellations, complaints, and vendor utilization
What We’re Looking For
- Bachelor’s degree in Business, Operations, Transportation, or a related field (or equivalent experience)
- 3-5 years of experience in vendor management, transportation operations, or outsourced services
- Proven experience managing service providers in regulated or compliance-driven environments
- Strong contract, performance management, and analytical skill
- Experience working with stretcher or non-emergency medical transportation providers
- Knowledge of transportation regulations and accessibility standards
- Experience managing multiple vendors across different service areas
Why Join Us?
- Opportunity to shape the future of a growing organization
- Collaborative and innovative work environment
- Competitive annual salary (range: $52,000.00-$60,000.00)
Thank you to all who apply; however only candidates selected for interview will be contacted.
We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs.
***Privacy Notice:***We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.
#INDAM
Not the right fit? Search for Manager, Outsource Vendor Services jobs in Pickering, ON
About Rapid City Transportation
PEOPLE Our team of friendly, well-trained and qualified professionals is fundamental to our success. Our office staff is trained to provide courteous and professional service to all customers.
Managers conduct regular quality control checks of all processes to ensure consistency of high quality services. Office staff is trained to use the in-house triple checking system for verification of booked orders thus eliminating mistakes.
FLEET We have a comprehensive fleet of safe, reliable vehicles to meet all your transportation needs. Our fleet includes full size sedans, minivans, wheelchair accessible vans and non-emergency patient stretcher vehicles.
All vehicles are less than five years old and MTO safety inspected every six months. All our vehicles, drivers and passengers are insured under our corporate commercial policy with up to $10 million dollars coverage.
DRIVERS Our drivers are professional, courteous and always ready to assist their passengers. With their CPR certification and defensive driving training, they provide door-to-door concierge style service, unparalleled in the industry. We monitor all driver abstracts to ensure that our drivers have clean driving records.
Our customer service team conducts regular quality checks with our customers on the drivers’ performance. Any driver who violates our concierge service regulations must immediately repeat our training course. Our software and logistics systems ensure our drivers arrive at appointments on time.
MANAGEMENT Autolux is committed to executing corporate governance best practices, a hallmark of leading, high performance corporations. Our executives have more than 58 years of experience in the personal transportation sector and more than 30 years in the insurance industry.