WellFort is excited to announce an opportunity for a Manager of Primary Care to join our team!:

**Our Vision:**A healthier community where everyone belongs.

**Our Mission:**High quality, accessible care for all.

**Our Values:**Client-Centred, Collaboration, Accountability, Respect, Diversity, Equity

The Manager of Primary Care working closely with the two Site Team Leads is

responsible for the supervision, guidance, coaching, scheduling, and motivation of the

interprofessional primary care-based teams including a focus on high quality clinical

care, population health, integrated care within and outside of the organization, patient experience and the successful execution of accountabilities of the program.

The Manager ensures efficient and effective service delivery through ongoing planning, monitoring and evaluation of its relevant programs and services. This includes program and service development, and community and partner relations.

This position establishes and leads the inter-professional team, cultivates strong

community relationships, and integrates the work of the Health Centre with the broader WellFort strategies and priorities as well as integrated care that WellFort participates in.

They participate as part of the leadership team to support WellFort’s Community Health

Services and undertake a variety of administrative and program management tasks,

support planning and organizing programs and activities as well as carry out key

operational duties.

The Manager will work with highly skilled interprofessional staff, which includes

physicians, nurse practitioners, nurses, clinical aides, support staff and

clinical leaders. Our teams provide primary health care services across two main sites,

as well as in the community. The role will work to support client and community-centered

care, efficient clinical operations, and positive health outcomes.

In collaboration with the Senior Director of Integrated Care, the Manager will create a culture of evidence-based practice, continuous quality improvement, support interprofessional collaboration and care and address the needs of equity-deserving populations. The Manager, Primary Health Care role will be accountable for the overall performance of multiple primary health care programs and initiatives including the Primary Care Clinics’ new and evolving programs, and oversee key partnerships.

GENERAL RESPONSIBILITIES

• The Manager, Primary Care reports to the Senior Director, Integrated Care.
• Program Coordination and Clinical Care Delivery:
• Plans and coordinate the programs and its activities.
• Ensures implementation of policies and practices
• Maintains budget and track expenditures/transactions.
• Forms an action plan to ensure program quality assurance.
• Sets clear goals for the teams in alignment with organizational priorities and

funder expectations and leads by setting a good example and engages the team

to achieve goals.

• Identifies gaps in service and presents recommendations.
• Participates in monitoring quality indicators including client satisfaction and

reporting requirements, as necessary.

• Participates in the development of department specific protocols, through PDSAs and quality improvement initiatives across the center.
• Ensures clinical practice supports to maximize all roles scopes of practice.
• Develops policies and procedures to support staff in high quality care delivery and ensure appropriate resourcing within budget to meet client and staffing needs.
• Finds efficiencies in care delivery.
• Monitors practice to ensure all regulatory practices are adhered to.
• Supports Privacy monitoring, training and program development.
• Monitor and develop practices to support effective and reliable reporting through

Electronic Medical Records (EMR) management.

• Works with the QDSS lead to engage and develop improvements within EMR vendor relations.
• Provides lead follow up and support to staff and patients on any patient related issues (concerns, compliments and incidents).
• Models and leads an integrated care approach and supports a model of care that

maximizes micro and macro care delivery across the organization and beyond to

support integrated population health initiatives.

• Leads components of Quality Improvement Initiatives.
• Ensures quality assurance and infection control policies and practices are monitored, updated, and applied as required. This includes procedures for equipment, chart audits, monitoring of health and safety relative to day-to-day clinical operations.

ACCOUNTABILITY

SPECIFIC RESPONSIBILITIES

Community Engagement and Development and Partnerships

• Works collaboratively with teams to provide education and support to community
• members and service providers.
• Builds new and maintains existing partnerships with primary care, health and community agencies serving priority populations across Peel Region including a purposeful and committed partnership with the Central West Ontario Health Team.
• Acts as a lead in planning and implementation of community events.
• Engages in advocacy, community organizing and community development to address issues related to social determinants of health.
• Develops new program delivery methods and offers project management leadership for identified strategic projects.

Human Resources

• Coordinates orientation of new staff, students and volunteers including training requirements
• Leads, guides and supports staff, encourages growth and learning, and
• ensures that resources are used wisely
• Supports the Team Lead of Primary Care with the day-to-day operations of
• the program and is accountable for efficient use of resources including staff
• planning and scheduling
• Creates accountability mechanisms for professional practice and high quality care
• delivery and regularly evaluates practice of all team members
• Identify areas for trainings or skill enhancement needs through the day-to-day
• performance monitor and making recommendations
• Coaches/ mentors all team members and monitor best practices standards
• Hires, evaluates, disciplines and terminates staff based on regular performance
• monitoring
• Facilitates team-based initiatives and promotes effective inter-professional
• functioning and operations with a shared care model
• Monitor assigned budgets and expenditures in accordance with organizational
• financial policies.

Administration and facilities

• Prepares budget submissions for / in consultation with the Senior Director, Integrated Care, CEO, and Health Centre staff.
• Participates in the WellFort leadership team to develop strategic directions, review
• programs and services, and develop policies and procedures for effective human
• resource and financial management.
• Works with the Senior Director(s), CEO and the Joint Occupational Health and Safety Committee to ensure that the clinic's maintenance functions are carried out and that the facility is very clean, well maintained and safe.
• Assists and supports the completion of funding proposals, grant applications, evaluations and other periodic written reports and presentations, as required.
• Supervises and provides support for students from various disciplines with a particular focus on the determinants of health, primary health care and role of community development professionals within the CHC.
• Contributes to WellFort’s health equity plan.
• Develop and implement an annual work plan and work plan tracker in collaboration with direct supervisor.

Administration

• Assists and supports the completion of funding proposals, grant applications, evaluations and other periodic written reports and presentations, as required.
• Supervises and provides support for students from various disciplines with a particular focus on the determinants of health, primary health care and role of community development professionals within the CHC.
• Develops and implements an annual work plan and work plan tracker in collaboration with direct supervisor.

Professional Development

• Joins relevant professional groups to maintain professional linkages and support.
• Participates in educational activities according to the needs of the center and the
• career goals of the individual.

Research

• Participates in research when opportunities arise.

Contribution to team and center activities

• Participates in staff meetings and on interdisciplinary teams.
• Provides leadership in executing effective Accreditation activities.
• Participates in the overall activities of the health center (e.g.,) in-service training, committees, special events, and shared staff responsibilities.
• Works closely, and in consultation with other program Managers to integrate Primary Care with Community Programs and ensure excellent collaboration and integration in services between all teams.
• Communicates clearly, listen actively, be open to feedback, handle conflict
• appropriately, and display sensitivity to others.
• Collaborates well with others, promotes cooperation and teamwork.
• Regularly participates in integrated care planning to improve population health.
• Participates in WellFort’s commitment to becoming discrimination-free and an inclusive health center that strives to ensure that programs and services are as accessible as possible.
• Maintains the reputation and confidentiality of the health center and its clients at all times.
• Endorses models and promotes a healthy and active lifestyle.
• Works in a manner that respects and values the diversity of communities and individuals.
• Works in a manner that reflects WellFort’s mission, values, and service delivery approach.
• Adheres to all applicable WellFort policies and procedures.
• Develops and maintain a flexible work schedule that accommodates the needs of the clients, community and the Centre.

Other

• Assists with policy creation Health Centre and other areas as may be required.
• Maintains confidentiality of information.
• Participates in the Manager on call responsibilities in alignment with policies (may be subject to change from time to time).
• Other duties and responsibilities as may be assigned.

QUALIFICATIONS

• Regulated health care professional (RN, OT, PT, etc.)
• An undergraduate degree in a relevant field.
• Master’s degree in public health, health administration, or other relevant discipline an asset.
• Minimum 3-5 years experience with clinical leadership in a primary care, community health, CHC setting or a values-based organization.
• Minimum of three (3) years of formal or informal leadership experience including

supervising an interprofessional team, program development and day to day

operations including strengths in mentor, coaching and motivating teams.

• Experience leading/supporting quality improvement initiatives, implementing best practices, supporting integrated collaborative care models, and ensuring clinical

safety .

• Knowledge of relevant legislation, policies and guidelines that govern primary care

Practice.

• Demonstrated understanding of clinical professional values, ethics and standards of practice.
• Good knowledge and alignment with the community health centre model, social
• determinants of health, preventative care, harm reduction, digital health, health equity lens, and emerging trends in healthcare.
• Experience establishing and maintaining good working relationships with partners.
• agencies which provide the continuum of health and social sector services to clients.
• Knowledge of health and social service providers, their policies, and support networks in Brampton and Mississauga. Familiar with community resources and government services.
• Proven leadership skills; sound judgement, communication and interpersonal skills.
• Proactive, creative systems thinker, and solutions-oriented.
• Able to prioritize and facilitate change management.
• Able to de-escalate stressful situations in a calm and professional manner.
• Ability to speak languages relevant to the residents of the organization’s community is an asset.
• Related experience in program development, evaluation, and report writing.
• Proficiency with Microsoft office suite and experience with electronic health records.
• Availability to work occasional evenings and weekends in a hybrid work environment.
• Experience working with confidential and time sensitive documents and information.
• Excellent interpersonal skills and the ability to multitask in a fast-paced environment.
• Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
• Project management skills, with the ability to lead collaborative projects involving cross functional/interprofessional teams, and multiple stakeholders and partners.
• Demonstrated proficiency in use of computers and various computer software

Primary Care Manager Salary Range - $42.06 - $48.68 (For clinical managers and an additional $5745 annualized if they have on-call)

APPLY

Requests for accommodation due to disability can be made at any stage in the recruitment process.

The successful candidate will demonstrate a willingness to participate in WellFort’s commitment to becoming an inclusive, barrier-free health centre and an ability to work in an interdisciplinary team. We encourage applications from individuals who can identify with the diverse communities we serve and invite these candidates to voluntarily share their relevant identities as part of their application.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted. No agencies.

VACCINATION REQUIREMENT

As a condition of employment, new WellFort staff must be fully compliant with our Vaccination Policy unless they have received an exemption from vaccination under the Ontario Human Rights Code. Proof of vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.

As part of WellFort’s hiring process, we use artificial intelligence (AI) tools to assist in screening and evaluating applications. All final hiring decisions are made by our human recruitment team.