Who Are We? FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics , Hardware , Commercial Aftermarket, and Defense Aftermarket .

For more information, please visit the FDH Aero website .

Why Work Here? Fast-paced & Impactful Work – Every decision helps keep aircraft flying and missions moving

Driven Team & Culture – Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities – We invest in your success with training and development

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “ We are ” and include: service-first, respectful, amplifiers, open-minded and accountable.

We Are Looking For The Associate Account Manager supports the sales team by managing day-to-day account activities for assigned accounts, with a focus on administrative facilitation, internal coordination, and execution of sales processes under the guidance of senior team members. This role contributes to revenue growth by maintaining strong customer relationships, handling routine sales support tasks, and assisting in achieving account quotas.

What You’ll Do As an Associate Account Manager, you will:

• Facilitate administrative sales tasks, including reviewing quotation orders, coordinating with sales support teams to resolve order acceptance issues, and sharing necessary information with order entry and management teams to ensure smooth processing
• Collaborate internally with supporting teams to address account needs, resolve routine issues, and ensure timely delivery of products/services
• Support the achievement of annual sales quotas for assigned accounts by executing defined sales activities, tracking progress, and reporting on account performance under supervision
• Support the end-to-end sales process for assigned accounts within established guidelines, including order processing, follow-up on customer inquiries, and coordination of approvals/escalations
• Respond to standard customer requests for information, pricing quotes, or product/service details by pulling from existing resources and escalating non-standard inquiries as appropriate
• Drive revenue and sales growth at assigned accounts by building and maintaining positive customer relationships through regular communication, addressing routine requests, and identifying opportunities for upsell/cross-sell within predefined parameters and under supervision
• Perform routine account maintenance tasks, such as updating CRM records, preparing standard reports, monitoring account health metrics, and documenting interactions
• Handle customer inquiries, complaints, and service requests in a timely manner, escalating complex or high-impact issues as needed

What You Bring

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, or a related field preferred
• 2+ years of experience in sales support, customer service, account coordination, or a related administrative/sales role
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills for internal coordination and customer interactions
• Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
• Willingness to learn and adapt to sales strategies and account management best practices
• Flexibility to adapt to changing priorities in a fast-paced environment

Language Requirements

• French: Required for internal communication and interaction with Québec-based clients
• English: Required due to regular communication with clients, suppliers, and partners outside Québec

Working Conditions

• Job Type: Full-time, permanent
• Location: Québec (on-site / hybrid / remote, as applicable)
• Schedule: Daytime business hours

Legal & Compliance Notice This position complies with Québec labour standards (CNESST) and applicable human-rights legislation. FDH Electronics is an equal opportunity employer and encourages applications from women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities.

Eligibility to Work Candidates must be legally authorized to work in Canada.