A career as a Senior Clerk in the Charge Back team at National Bank means acting as an operational expert. It is a job where your ability to work in synergy with multiple partners is highlighted, as well as your versatility, analytical skills, and customer service experience, which will have a positive impact on the customer, employee, and user experience, as well as the Bank's profitability.

Your job

• Independently performing various operational activities according to established standards, policies, and procedures.
• Handling customer requests related to the credit card product.
• Identifying issues and demonstrating agility to contribute to their resolution.
• Detecting and correcting errors.
• Proposing optimization suggestions for the continuous improvement of our operations.

Your team:

Within the credit card chargeback team, you will be part of a team of 23 colleagues and report to the Team Director. Our team stands out for its agility and ability to handle various activities related to the credit card.

Work schedules are flexible and include telecommuting based on operational needs, with 2 mandatory in-person days at the downtown Montreal office at 800 St-Jacques.

We prioritize a variety of continuous learning methods to enrich your development, including on-the-job learning, training content made available to you, and collaboration with colleagues of diverse expertise and profiles.

Prerequisites:

• High school diploma.
• Knowledge of Microsoft Office Suite software, Outlook, and proficiency with collaboration tools (Teams, SharePoint, Confluence, etc.).
• Ability and ease in working in a changing environment.
• Autonomy and initiative.
• Communication skills in French and English.

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

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Artificial Intelligence Diversity & Inclusion Teamwork Empathy Initiative Learning Agility Resiliency

Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Group insurance
• Generous pension plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!