Recreation Assistant, Guest Services
Top Benefits
About the role
Join us to shape the future of St. Catharines!
At the City of St. Catharines, we are committed to realizing the vision outlined in Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring—not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.
Here’s what you can count on when you work with the City:
- Great People: Work with a supportive team and leadership focused on your success.
- Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
- Training & Development: Access training and development funds to support your professional growth.
- Competitive Pay: Receive competitive pay from a certified Ontario Living Wage Employer.
- Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions.
- Balance & Benefits: Experience flexibility through our hybrid work environment, plus health, dental, and vision benefits (available to eligible employees).
What You Will be Doing:
These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution
Responsible for all customer related interactions in the facility, for example:
- Answering the phone and greeting visitors upon arrival,
- Answering questions and providing program information, and
- Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
Responsible for daily administration of the front office, for example:
- Filing and administrative duties such as daily reports and mail,
- Preparing and ensuring completion of appropriate forms for programs,
- Organizing program equipment for instructors and program staff, and
- Updating staff manuals, plans and leisure guide information as required.
- Monitor class registration levels and provide information to recreation staff.
- Monitor the facility and report problems and unusual occurrences to management.
- Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
- Perform other related duties as required.
About You:
Qualifications:
- Grade 12 Diploma.
- Demonstrated experience working in a recreation, retail or tourism field.
- Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
- Well developed customer service and communication skills.
- The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
- Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
- Ability to meet the physical requirements of the job.
Skills:
Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.
Other Requirements:
- A demonstrated commitment to enhancing a safety culture.
- Current First Aid and CPR certificates.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A valid Ontario driver’s licence, Class “G", with a clean driving record.
Other Job Details:
- Pay Rate: $22.50
- Employee Group: Non-Union
- Department: CRCS – Aquatics
- Position Type: Permanent, Part-Time
- Work Mode: In person
- Work Location: Kiwanis Centre
- Hours of Work: Varied, Saturday 1pm – 7:45pm / Sunday 1pm – 8:15pm
- Number of Openings: 2
- Job ID: 2025-165
- Posted Date: August 27, 2025
To ensure fairness and efficiency in our recruitment process, we request that all applications be submitted through our official portal at https://stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.
For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.
The City of St. Catharines does not use AI Technology in any part of the recruitment process.
Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.
About CITY OF ST. CATHARINES
We are proud to be a vibrant city with small-town qualities, offering excellent opportunities to both residents and visitors to live, work and play. Our continued growth of ‘The Garden City’ ensures quality of life is enhanced through unique festivals, historical sites, cultural attractions, authentic wine and culinary experiences, sporting events, and many more! We strive to make sure there is something diverse and inclusive for everyone.
Recreation Assistant, Guest Services
Top Benefits
About the role
Join us to shape the future of St. Catharines!
At the City of St. Catharines, we are committed to realizing the vision outlined in Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring—not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.
Here’s what you can count on when you work with the City:
- Great People: Work with a supportive team and leadership focused on your success.
- Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
- Training & Development: Access training and development funds to support your professional growth.
- Competitive Pay: Receive competitive pay from a certified Ontario Living Wage Employer.
- Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions.
- Balance & Benefits: Experience flexibility through our hybrid work environment, plus health, dental, and vision benefits (available to eligible employees).
What You Will be Doing:
These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution
Responsible for all customer related interactions in the facility, for example:
- Answering the phone and greeting visitors upon arrival,
- Answering questions and providing program information, and
- Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
Responsible for daily administration of the front office, for example:
- Filing and administrative duties such as daily reports and mail,
- Preparing and ensuring completion of appropriate forms for programs,
- Organizing program equipment for instructors and program staff, and
- Updating staff manuals, plans and leisure guide information as required.
- Monitor class registration levels and provide information to recreation staff.
- Monitor the facility and report problems and unusual occurrences to management.
- Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
- Perform other related duties as required.
About You:
Qualifications:
- Grade 12 Diploma.
- Demonstrated experience working in a recreation, retail or tourism field.
- Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
- Well developed customer service and communication skills.
- The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
- Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
- Ability to meet the physical requirements of the job.
Skills:
Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.
Other Requirements:
- A demonstrated commitment to enhancing a safety culture.
- Current First Aid and CPR certificates.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A valid Ontario driver’s licence, Class “G", with a clean driving record.
Other Job Details:
- Pay Rate: $22.50
- Employee Group: Non-Union
- Department: CRCS – Aquatics
- Position Type: Permanent, Part-Time
- Work Mode: In person
- Work Location: Kiwanis Centre
- Hours of Work: Varied, Saturday 1pm – 7:45pm / Sunday 1pm – 8:15pm
- Number of Openings: 2
- Job ID: 2025-165
- Posted Date: August 27, 2025
To ensure fairness and efficiency in our recruitment process, we request that all applications be submitted through our official portal at https://stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.
For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.
The City of St. Catharines does not use AI Technology in any part of the recruitment process.
Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.
About CITY OF ST. CATHARINES
We are proud to be a vibrant city with small-town qualities, offering excellent opportunities to both residents and visitors to live, work and play. Our continued growth of ‘The Garden City’ ensures quality of life is enhanced through unique festivals, historical sites, cultural attractions, authentic wine and culinary experiences, sporting events, and many more! We strive to make sure there is something diverse and inclusive for everyone.