About the role
The Opportunity
Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.
The details
Status: Part-Time- Union (opportunity to transition too full-time)
Location: Saskatoon, SK (Onsite) Start Date: Immediate Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), weekends Reports To: Dispatch Manager The responsibilities
The Call Taker Is Responsible To
- Support customer service excellence by answering incoming calls with professionalism and efficiency;
- Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
- Positively interact with the Dispatch Office team;
- Proactively deescalate customer complaints.
- Transfer issues to the Dispatch Manager; and
- Other duties as directed.
The Requirements To be successful as a call taker, you will possess:
- General knowledge of Saskatoon (key landmarks, road names, etc.);
- Strong computer technology skills with the ability to learn new systems quickly;
- Proven customer service skills;
- Fluency in English with excellent verbal and written communication;
- Ability to work as part of a team in an open office concept;
- Self-motivated and able to work independently as required; and
- Reliable transportation to and from work.
The company
Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide
In addition to riide , Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.
About Riide Saskatoon
Riide's primary business is public transportation through a variety of methods. Being locally owned and operated for over 50 years has allowed us to grow into the largest and most diverse transportation fleet in Saskatoon and Saskatchewan. We are committed to quality and safety for both our drivers and passengers.
Regardless of the time of year or size of local events, Riide never surges prices, transporting Saskatoon 24/7, 365 days a year. We were the first in the river city to introduce wheelchair accessible vehicles and to introduce state-of-the-art GPS dispatch and tracking systems with 2-way cameras.
Riide is an active member in the Saskatoon community working with several non-for-profit organizations providing support where needed.
Our mission is to work in mutually respectful and beneficial partnerships with key stakeholders to provide consistent and dependable value to our clients.
About the role
The Opportunity
Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.
The details
Status: Part-Time- Union (opportunity to transition too full-time)
Location: Saskatoon, SK (Onsite) Start Date: Immediate Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), weekends Reports To: Dispatch Manager The responsibilities
The Call Taker Is Responsible To
- Support customer service excellence by answering incoming calls with professionalism and efficiency;
- Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
- Positively interact with the Dispatch Office team;
- Proactively deescalate customer complaints.
- Transfer issues to the Dispatch Manager; and
- Other duties as directed.
The Requirements To be successful as a call taker, you will possess:
- General knowledge of Saskatoon (key landmarks, road names, etc.);
- Strong computer technology skills with the ability to learn new systems quickly;
- Proven customer service skills;
- Fluency in English with excellent verbal and written communication;
- Ability to work as part of a team in an open office concept;
- Self-motivated and able to work independently as required; and
- Reliable transportation to and from work.
The company
Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide
In addition to riide , Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.
About Riide Saskatoon
Riide's primary business is public transportation through a variety of methods. Being locally owned and operated for over 50 years has allowed us to grow into the largest and most diverse transportation fleet in Saskatoon and Saskatchewan. We are committed to quality and safety for both our drivers and passengers.
Regardless of the time of year or size of local events, Riide never surges prices, transporting Saskatoon 24/7, 365 days a year. We were the first in the river city to introduce wheelchair accessible vehicles and to introduce state-of-the-art GPS dispatch and tracking systems with 2-way cameras.
Riide is an active member in the Saskatoon community working with several non-for-profit organizations providing support where needed.
Our mission is to work in mutually respectful and beneficial partnerships with key stakeholders to provide consistent and dependable value to our clients.