At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate & Asset Management

Program: Community Real Estate - Affordable Housing

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

About the Position:

The Tenant Services Coordinator is responsible for coordinating tenant relations and housing services through working with tenants and delivering services which are able to support their tenancy on site. This position also supports tenants through connecting them with applicable and appropriate resources internally and externally.

Reports to: Housing Services Manager

Key Duties and Responsibilities:

• Supports the independence and self-reliance of the tenant population on the social housing site

• Identifies the needs of tenants through connecting and fostering positive relationships with tenants

• Organizes and coordinates programs/services which meets the needs of the tenant population

• Monitors and reports on the effectiveness of programs and services offered at the social housing site

• Promotes activities and services offered on-site

• Schedules and organizes special events

• Resolves and mediates conflicts between tenants and tenant groups

• Liaises with external resources to connect tenants with appropriate service providers

• Coordinates and supervises Volunteers which supports the services on the social housing site

• Prepares and submits funding application documents for on-site programs/services

• Assists in budgeting activities such as preparation, reporting, and control

• Performs other related duties as assigned by the Housing Manager

Education, Training and Experience:

• Post-secondary certification in Social Services, Social Work and/or
  Social Sciences

• Minimum of 1 year experience working in program planning and coordination

• Experience working in housing services and tenant relations

• Experience working with marginalized populations is an asset

• Experience working with immigrants and refugees is an asset

• Experience in networking to collaborate with community service providers

• Knowledge of the Residential Tenancy Act and other related legislations and regulations

• Knowledge of social housing topics and issues

Job Skills and Abilities:

• Excellent communication and problem-solving skills to handle tenant conflicts

• Excellent verbal and written communication skills

• Additional languages are an asset

• Excellent interpersonal skills

• Excellent conflict resolution skills

• Excellent time management and organizational skills

• Excellent technical skills in MS Office suite

• Ability to establish and maintain professional relationship with tenants, staff and visitors

• Ability to work under pressure and stay calm during stressful situations

• Ability to handle and manage private and confidential information

• Ability to prevent and respond to problems on a timely manner

• Ability to work independently and part of a team

Additional Information:

• Enhanced Criminal Record Check Required

• Ability to work evenings and weekends as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 7 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs

S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their applications by September 15, 2025, by 11:59pm.

While we appreciate all applications, only those selected for an interview will be contacted.