ServiceNow Specialist
Top Benefits
About the role
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Payments Canada — where our country connects:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
Payments Canada has implemented the ServiceNow platform, with the goal of enhancing our service delivery capabilities for our employees, members, and stakeholders. Reporting to the Manager, ITSM platform and Process Services, the ServiceNow Specialist will be a key member of the ServiceNow platform support team within the Service Management Office. They will be responsible for administering, maintaining, and supporting the ServiceNow platform and its repositories (i.e., CMDB, Assets, etc.) on an ongoing basis.
The ServiceNow Specialist will be asked to assess architectural solution deployments and make the necessary modifications/enhancements to the ServiceNow platform to support the new solutions being deployed.
| A day in the life
Your responsibilities as the ServiceNow Specialist include, but are not limited to:
ServiceNow Data and Platform Administration and Asset Management:
- Perform ServiceNow platform administration activities.
- Provide support to ServiceNow platform users.
- Maintain the ServiceNow platform repositories on a day-to-day basis.
- Work closely with Payments Canada’s technology groups and third-party vendors to define the required configuration items in the ServiceNow platform repositories to support the solution being deployed and operated.
ServiceNow Platform Development:
- Monitor the operation of configuration discovery tools to ensure CMDB assets and configuration accuracy.
- Participate in scheduled platform upgrades, perform required testing activities.
- Perform platform development activities with the ServiceNow platform.
- Maintain necessary documentation.
- Adopt the use of an ongoing continuous improvement methodology.
- Continuously learn about the ServiceNow platform and service management practices.
| What you need to be successful
- Post-secondary education in Computer Science or related fields.
- Minimum of three (3) years of experience working with ServiceNow.
- Knowledge of infrastructure architecture solutions & deployments.
- Ability to work independently with minimal supervision, has a focus on ensuring the accuracy of platform repositories and solutions documentation.
- Demonstrated analytical and planning skills with experience in performing technical assessments.
- Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.
- Occasional travel is required to Payments Canada offices and data center locations.
| You will really stand out with
- Experience with the ServiceNow platform is considered an asset.
- Experience with scripting languages such as JavaScript is considered an asset.
- ITIL certification is considered an asset.
| Salary range
- Based on qualifications and experience: $78,031 to $97,539.
Please submit your application by October 30, 2025.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up.
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
About Payments Canada
The Canadian economy depends on the exchange of billions of dollars each day. Payments Canada is responsible for the clearing and settlement infrastructure, processes and rules essential to those transactions.
We are delegated by the Government of Canada to support a vibrant economy by helping to meet the payment needs of consumers and business, and empowering a new era of modern payments.
We're headquartered in Ottawa, with an office in Toronto, employing more than 300 full-time staff and operating under a board of directors. We are a public purpose, non-profit organization fully funded by the financial institutions that participate in our systems.
ServiceNow Specialist
Top Benefits
About the role
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Payments Canada — where our country connects:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
Payments Canada has implemented the ServiceNow platform, with the goal of enhancing our service delivery capabilities for our employees, members, and stakeholders. Reporting to the Manager, ITSM platform and Process Services, the ServiceNow Specialist will be a key member of the ServiceNow platform support team within the Service Management Office. They will be responsible for administering, maintaining, and supporting the ServiceNow platform and its repositories (i.e., CMDB, Assets, etc.) on an ongoing basis.
The ServiceNow Specialist will be asked to assess architectural solution deployments and make the necessary modifications/enhancements to the ServiceNow platform to support the new solutions being deployed.
| A day in the life
Your responsibilities as the ServiceNow Specialist include, but are not limited to:
ServiceNow Data and Platform Administration and Asset Management:
- Perform ServiceNow platform administration activities.
- Provide support to ServiceNow platform users.
- Maintain the ServiceNow platform repositories on a day-to-day basis.
- Work closely with Payments Canada’s technology groups and third-party vendors to define the required configuration items in the ServiceNow platform repositories to support the solution being deployed and operated.
ServiceNow Platform Development:
- Monitor the operation of configuration discovery tools to ensure CMDB assets and configuration accuracy.
- Participate in scheduled platform upgrades, perform required testing activities.
- Perform platform development activities with the ServiceNow platform.
- Maintain necessary documentation.
- Adopt the use of an ongoing continuous improvement methodology.
- Continuously learn about the ServiceNow platform and service management practices.
| What you need to be successful
- Post-secondary education in Computer Science or related fields.
- Minimum of three (3) years of experience working with ServiceNow.
- Knowledge of infrastructure architecture solutions & deployments.
- Ability to work independently with minimal supervision, has a focus on ensuring the accuracy of platform repositories and solutions documentation.
- Demonstrated analytical and planning skills with experience in performing technical assessments.
- Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.
- Occasional travel is required to Payments Canada offices and data center locations.
| You will really stand out with
- Experience with the ServiceNow platform is considered an asset.
- Experience with scripting languages such as JavaScript is considered an asset.
- ITIL certification is considered an asset.
| Salary range
- Based on qualifications and experience: $78,031 to $97,539.
Please submit your application by October 30, 2025.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up.
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
About Payments Canada
The Canadian economy depends on the exchange of billions of dollars each day. Payments Canada is responsible for the clearing and settlement infrastructure, processes and rules essential to those transactions.
We are delegated by the Government of Canada to support a vibrant economy by helping to meet the payment needs of consumers and business, and empowering a new era of modern payments.
We're headquartered in Ottawa, with an office in Toronto, employing more than 300 full-time staff and operating under a board of directors. We are a public purpose, non-profit organization fully funded by the financial institutions that participate in our systems.