Funeral Director's Assistant
About the role
Requisition Number: 1323
Terms of Employment: 6-month contract
Location: York Funeral Centre
Employment Address: 160 Beecroft Rd, Toronto, ON M2N 5Z5
Hours of Work: This position is 37.5 hours per week, based on a two-week rotating schedule that includes alternate weekends. Shifts include 8:00 a.m.–4:30 p.m., 8:30 a.m.–5:00 p.m., or 1:00 p.m.–9:30 p.m., as required.
Vacancy: 1
Language: English
Hiring Range: $26.31 – $28.13
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness - Transparency - Innovation - Dependability - Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.
The successful candidate will be required to:
Funeral Support
- Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.
- Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.
- Greet, direct, and assist families attending funeral and reception services
- Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences. May involve lifting or moving equipment, caskets, and floral tributes; accommodations are available as needed.
- Coordinate audio and visual feeds for services, visitations, and assist families in creating audio/video tributes.
- Design, personalize, and print memorial stationery and keepsakes, ensuring they align with families' requests.
- Assist with body preparation tasks, including washing, dressing, and casketing remains, in accordance with training and comfort level.
- Handle cremated remains with sensitivity, transferring them into urns or other designated vessels as instructed by families.
- Answer and direct incoming phone calls in a professional and courteous manner.
- Assist with documentation, including death registrations and other required forms, in accordance with provincial regulations and company procedures.
- Drive company vehicles to transport casketed remains, floral arrangements, and deceased individuals to and from service locations, cemeteries, crematoriums, or to designated locations as part of funeral processions.
- Perform administrative errands such as document delivery or supply pickups, as required.
- Maintain detailed records of human remains and associated items in accordance with internal protocols and regulatory requirements, using the company’s digital tracking tools.
Facilities & Vehicle Maintenance
- Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.
- Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.
- Assist with general facility upkeep, which may include waste disposal, cleaning, and seasonal outdoor tasks. Support and accommodations are available as needed.
- Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).
Transportation & Transfer
- Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences while adhering to all traffic laws.
- Carry out transfer-related tasks, which may include:
- Handling human remains with dignity and professionalism.
- Wrapping remains in sheets or pouches to prepare for transport.
- Placing remains onto stretchers and securing them appropriately.
- Safely manage the loading and unloading of remains from vehicles, with team support and equipment provided.
- Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.
- Ensure all records and documentation meet legal and company standards.
Other
- Additional duties, and tasks that fall within the scope of the role as assigned by the Assistant Manager or Manager, Funeral Services.
Qualifications:
- High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience
- A valid Ontario “G” driver’s licence with a clean driver’s abstract
- Previous Funeral experience is an asset
- Must consent to and pass a Criminal Background Check.
- Demonstrated ability to interact with individuals and families with sensitivity, tact, diplomacy, and professionalism.
- Comfortable performing physical tasks in accordance with safe lifting guidelines; accommodations available as needed.
- Familiarity with hospitals, long-term care homes, cemeteries, crematoria, and mausoleums within the Greater Toronto Area.
- Awareness of cultural and religious diversity in funeral practices; ability to support families in bereavement with empathy and respect.
- Ability to work collaboratively in a team environment and adapt to changing service needs.
- Strong attention to detail in documentation, service setup, and handling of remains.
- Effective time management and organizational skills in a fast-paced, emotionally sensitive environment.
- Intermediate proficiency in Microsoft Windows and Office Suite (Excel, PowerPoint, Word, Outlook).
- Familiarity with funeral home environment and internal policies and procedures is an asset
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
Transparency in Our Hiring Process: Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.
The deadline for internal applications is June 4, 2026.
Employees must apply through the Internal Career Centre in ADP.
Not the right fit? Search for Funeral Director's Assistant jobs in Toronto, ON
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.
Similar Jobs
Funeral Director's Assistant
About the role
Requisition Number: 1323
Terms of Employment: 6-month contract
Location: York Funeral Centre
Employment Address: 160 Beecroft Rd, Toronto, ON M2N 5Z5
Hours of Work: This position is 37.5 hours per week, based on a two-week rotating schedule that includes alternate weekends. Shifts include 8:00 a.m.–4:30 p.m., 8:30 a.m.–5:00 p.m., or 1:00 p.m.–9:30 p.m., as required.
Vacancy: 1
Language: English
Hiring Range: $26.31 – $28.13
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness - Transparency - Innovation - Dependability - Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.
The successful candidate will be required to:
Funeral Support
- Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.
- Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.
- Greet, direct, and assist families attending funeral and reception services
- Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences. May involve lifting or moving equipment, caskets, and floral tributes; accommodations are available as needed.
- Coordinate audio and visual feeds for services, visitations, and assist families in creating audio/video tributes.
- Design, personalize, and print memorial stationery and keepsakes, ensuring they align with families' requests.
- Assist with body preparation tasks, including washing, dressing, and casketing remains, in accordance with training and comfort level.
- Handle cremated remains with sensitivity, transferring them into urns or other designated vessels as instructed by families.
- Answer and direct incoming phone calls in a professional and courteous manner.
- Assist with documentation, including death registrations and other required forms, in accordance with provincial regulations and company procedures.
- Drive company vehicles to transport casketed remains, floral arrangements, and deceased individuals to and from service locations, cemeteries, crematoriums, or to designated locations as part of funeral processions.
- Perform administrative errands such as document delivery or supply pickups, as required.
- Maintain detailed records of human remains and associated items in accordance with internal protocols and regulatory requirements, using the company’s digital tracking tools.
Facilities & Vehicle Maintenance
- Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.
- Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.
- Assist with general facility upkeep, which may include waste disposal, cleaning, and seasonal outdoor tasks. Support and accommodations are available as needed.
- Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).
Transportation & Transfer
- Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences while adhering to all traffic laws.
- Carry out transfer-related tasks, which may include:
- Handling human remains with dignity and professionalism.
- Wrapping remains in sheets or pouches to prepare for transport.
- Placing remains onto stretchers and securing them appropriately.
- Safely manage the loading and unloading of remains from vehicles, with team support and equipment provided.
- Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.
- Ensure all records and documentation meet legal and company standards.
Other
- Additional duties, and tasks that fall within the scope of the role as assigned by the Assistant Manager or Manager, Funeral Services.
Qualifications:
- High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience
- A valid Ontario “G” driver’s licence with a clean driver’s abstract
- Previous Funeral experience is an asset
- Must consent to and pass a Criminal Background Check.
- Demonstrated ability to interact with individuals and families with sensitivity, tact, diplomacy, and professionalism.
- Comfortable performing physical tasks in accordance with safe lifting guidelines; accommodations available as needed.
- Familiarity with hospitals, long-term care homes, cemeteries, crematoria, and mausoleums within the Greater Toronto Area.
- Awareness of cultural and religious diversity in funeral practices; ability to support families in bereavement with empathy and respect.
- Ability to work collaboratively in a team environment and adapt to changing service needs.
- Strong attention to detail in documentation, service setup, and handling of remains.
- Effective time management and organizational skills in a fast-paced, emotionally sensitive environment.
- Intermediate proficiency in Microsoft Windows and Office Suite (Excel, PowerPoint, Word, Outlook).
- Familiarity with funeral home environment and internal policies and procedures is an asset
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
Transparency in Our Hiring Process: Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.
The deadline for internal applications is June 4, 2026.
Employees must apply through the Internal Career Centre in ADP.
Not the right fit? Search for Funeral Director's Assistant jobs in Toronto, ON
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.