About the role
Requirements
ITIL 4 certified, Managing Professional or higher preferred 10+ years of hands-on ITSM process design experience Proven lead designer track record on enterprise scale ITSM programs Experience designing across multiple practices, not just one Comfortable operating in a multi-vendor delivery model Strong written deliverable quality, able to produce client ready artifacts Toronto based, able to attend client sessions as needed Telco or large regulated enterprise background
Nice To Have
Exposure to ServiceNow as the target platform Experience with AIOps or observability informed process design
Not the right fit? Search for ITIL Designer jobs in Canada
About Lorvin Technologies Inc
Lorvin provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.
Similar Jobs
About the role
Requirements
ITIL 4 certified, Managing Professional or higher preferred 10+ years of hands-on ITSM process design experience Proven lead designer track record on enterprise scale ITSM programs Experience designing across multiple practices, not just one Comfortable operating in a multi-vendor delivery model Strong written deliverable quality, able to produce client ready artifacts Toronto based, able to attend client sessions as needed Telco or large regulated enterprise background
Nice To Have
Exposure to ServiceNow as the target platform Experience with AIOps or observability informed process design
Not the right fit? Search for ITIL Designer jobs in Canada
About Lorvin Technologies Inc
Lorvin provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.