Category: Service Desk / End User Services

Main location: Canada, P. E. I., Stratford

Position ID: J0825-0703

Employment Type: Full Time

Position Description:

We're looking for IT professionals looking for a career as a Support Desk Analyst as a part of our Stratford PEI team. Entry and intermediate roles available.

Your future duties and responsibilities:

• Identify and diagnose issues and problems

• Categorize and record reported queries and provide solutions

• Support problem identification

• Advise users on appropriate course of action

• Monitor issues from start to resolution

• Escalate, if needed, unresolved problems to a higher level of support

• Provide essential online security advice and support

• Receives and handles requests for service, following agreed procedures.

• Promptly allocates calls as appropriate.

• Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution

Location: Stratford, Prince Edward Island office

Hours: The service desk schedule is four days/week, 10 hours/day. Two weeks of Mon-Thurs and then switch to two weeks of Tues-Fri. Requirement to work until 8-9pm (AST).

Required qualifications to be successful in this role:

User query/issue handling. Ensuring user queries or issues are captured, validated, and triaged for further processing.
Communicating with users. Ensuring that various types of information are communicated to users through the appropriate channel(s).
Optimization. Ensuring improvement of the two previous processes through analysis, reviews, and reporting, as well as through automation, competence building, knowledge sharing and other organizational changes.
Helpdesk or IT Services experience.

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Skills:

• English
• Help Desk/IT Services

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.