Senior Manager, Strategy and Transformation
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Reports to: Director, Operational Excellence and Transformation
Purpose of the Role The Senior Manager, Strategy and Transformation is a strategic leadership role responsible for enabling operational excellence across LifeLabs. This role leads a small team focused on strategy execution, long-term planning, reporting and business continuity. As a trusted advisor to the COO and Operations SLT, the role is central to shaping and enabling the future of Operations.
Your Responsibilities Will Include Strategic Leadership
- Lead high-impact strategy projects at the direction of the COO, addressing critical business challenges and opportunities.
- Provide strategic counsel to Operations SLT, helping shape long-term direction and in-year priorities.
- Build trust and credibility across the organization by consistently delivering high-quality insights, fostering collaboration, and aligning diverse stakeholders.
Planning & Performance
- Drive the development and iteration of the 5-year Operations strategy and annual operating plans.
- Partner with Finance and cross-functional teams to build investment cases and ensure alignment with corporate objectives.
- Prepare executive-level materials for the COO and SLT, including board presentations and strategic updates.
Governance & Enablement
- Establish and manage governance frameworks to ensure accountability and execution across strategic initiatives.
- Facilitate strategic offsites, workshops, and leadership development sessions to foster alignment and innovation.
- Stay ahead of industry trends, competitive threats, and emerging technologies to inform strategic direction.
Business Continuity
- Oversee the Business Continuity program, ensuring operational resilience and readiness across all functions.
- Lead risk mitigation planning and response strategies in partnership with key stakeholders.
What You Bring To The Role
- Bachelor’s degree in Business, Finance, Engineering, or related field; MBA preferred.
- 7+ years of experience in strategy, transformation, or operational planning roles.
- 5+years of project management and change management experience is required
- Experience in Corporate Strategy preferred
- Proven ability to build trust and influence across all levels of the organization, including senior leadership.
- Strong financial acumen, with experience in cost optimization and business casing.
- Excellent communication and presentation skills, with a track record of executive-level engagement.
- Experience managing teams and developing talent.
- Proficiency in Excel, PowerPoint, and strategic planning tools; familiarity with data visualization platforms (e.g., Power BI) is an asset.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
About LifeLabs
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Senior Manager, Strategy and Transformation
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Reports to: Director, Operational Excellence and Transformation
Purpose of the Role The Senior Manager, Strategy and Transformation is a strategic leadership role responsible for enabling operational excellence across LifeLabs. This role leads a small team focused on strategy execution, long-term planning, reporting and business continuity. As a trusted advisor to the COO and Operations SLT, the role is central to shaping and enabling the future of Operations.
Your Responsibilities Will Include Strategic Leadership
- Lead high-impact strategy projects at the direction of the COO, addressing critical business challenges and opportunities.
- Provide strategic counsel to Operations SLT, helping shape long-term direction and in-year priorities.
- Build trust and credibility across the organization by consistently delivering high-quality insights, fostering collaboration, and aligning diverse stakeholders.
Planning & Performance
- Drive the development and iteration of the 5-year Operations strategy and annual operating plans.
- Partner with Finance and cross-functional teams to build investment cases and ensure alignment with corporate objectives.
- Prepare executive-level materials for the COO and SLT, including board presentations and strategic updates.
Governance & Enablement
- Establish and manage governance frameworks to ensure accountability and execution across strategic initiatives.
- Facilitate strategic offsites, workshops, and leadership development sessions to foster alignment and innovation.
- Stay ahead of industry trends, competitive threats, and emerging technologies to inform strategic direction.
Business Continuity
- Oversee the Business Continuity program, ensuring operational resilience and readiness across all functions.
- Lead risk mitigation planning and response strategies in partnership with key stakeholders.
What You Bring To The Role
- Bachelor’s degree in Business, Finance, Engineering, or related field; MBA preferred.
- 7+ years of experience in strategy, transformation, or operational planning roles.
- 5+years of project management and change management experience is required
- Experience in Corporate Strategy preferred
- Proven ability to build trust and influence across all levels of the organization, including senior leadership.
- Strong financial acumen, with experience in cost optimization and business casing.
- Excellent communication and presentation skills, with a track record of executive-level engagement.
- Experience managing teams and developing talent.
- Proficiency in Excel, PowerPoint, and strategic planning tools; familiarity with data visualization platforms (e.g., Power BI) is an asset.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
About LifeLabs
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.