Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Consultant, Member Experience Readiness , you will work cross-functionally to align operations with strategic goals, driving efficiency and growth across member experience and community engagement. You will lead and be responsible for developing and executing readiness strategies for high-impact, enterprise-level initiatives. This role ensures organizational and member preparedness for change by influencing senior stakeholders, leading governance forums, and supporting and mentoring readiness leads.

This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Director, Member Experience Readiness. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

• Owning readiness strategy design, development and implementation for critical programs (e.g., enterprise platform changes) and lead cross-functional readiness governance forums and be accountable for the integrated readiness plans of all impacted teams/departments.
• Partnering with product, technology and line of business leads to define success factors and KPIs, demonstrating high level of self-management.
• Consult and inform senior leadership on Readiness plans to gain alignment and provide clear visibility to options and risks to enable sound decision making.
• Drive continuous improvement of readiness methodologies and frameworks, including successful take to market strategies for complex technology programs.
• Supports the ongoing development of Readiness Leads and Centre of Excellence through coaching and mentorship.

What You’ll Bring to the Team:

• 5+ years of experience in change management and readiness leadership.
• Proven ability to lead enterprise-level initiatives and influence senior stakeholders.
• Strong analytical skills with experience in adoption metrics and organizational capacity assessments.
• Excellent communication and facilitation skills.
• Familiarity with change management methodologies and readiness frameworks.

You’ll Thrive Here If You Are:

• Collaborative
  • Skilled at building relationships across diverse teams.
• Analytical
  • Able to interpret data and translate insights into actionable strategies.
• Innovative
  • Comfortable proposing strategic and creative approaches to complex challenges.
• Adaptable
  • Thrives in dynamic, multi-stakeholder environments.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of  $91,000 to $136,400 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.