Cloud Application Support Specialist
About the role
At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.
At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as an Application Support Specialist you’ll have your hands on the wheel as we drive the future of loyalty.
A typical day in this role might include:
Work independently or in a team (depending on the challenge) but always supported by your manager and colleagues in a fast-paced environment
Provide level 2 and level 3 support to existing business solutions
Investigate / troubleshoot technical issues and suggest improvements to the applications
Debug Python, Data Warehouse scripts, ASP.Net/C# code and SQL stored procedures to identify root cause and potential solutions
Provide mentoring and support to junior staff members
Assist in automating and identifying gaps in application monitoring processes
Research and learn new tools to improve operational solution
Work as "one team" with Digital Development, Infrastructure, Client Services, and other teams
Adhere to strict internal technical standards and policies designed to achieve high levels of quality and security for all operations
Perform necessary on-call duties on a rotation schedule
Challenge your team with new knowledge, expert skills, and different points of view
Do these statements describe you?
3+ years experience diagnosing, isolating, and debugging software problems in multi-tier Web applications host on Azure Cloud
3+ years experience troubleshooting and collecting logs using Azure Application Insights is a must
2+ years of experience designing and supporting Azure environments, including IaaS and PaaS
Ability to develop complex queries, debug stored procedures, and troubleshoot SQL Jobs
Microsoft Azure Certification is good to have. Minimum requirements would be AZ900 and AZ400
Solid understanding of current and emerging Azure services, tools, and offerings
Solid understanding of the Azure service implementation, interconnecting, best practices, and patterns
Proficiency with PowerShell, Python, or other scripting languages and familiarity with Databricks Jobs is a nice to have
Experience supporting ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages
Ability to change gears and jump on the next priority item
Excellent analytical, problem solving, and troubleshooting skills
Excellent communication skills (oral, written and interpersonal)
Proven ability and success in managing multiple activities of varying complexity while under tight time constraints
Proven ability and success in working and collaborating in large multi-disciplinary teams
A post-secondary education in Computer Science or equivalent
About Bond Brand Loyalty
Bond generates growth for clients by creating enduring relationships between people and brands based on intelligent connections and engaging experiences. Guided by insights from advanced research and practical commercial application through the Bond Behavioral Institute and enabled by technology through its proprietary cloud Synapze platform, Bond serves clients globally with customer experience and loyalty solutions—enabling brands, customers, employees, partners, and the communities they serve to experience the benefits of growth. Headquartered in Toronto, Bond has more than 800 people and eight offices across North America and Europe. For more information, visit us at bondbl.com or follow us on LinkedIn, Twitter, and Instagram.
Cloud Application Support Specialist
About the role
At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.
At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as an Application Support Specialist you’ll have your hands on the wheel as we drive the future of loyalty.
A typical day in this role might include:
Work independently or in a team (depending on the challenge) but always supported by your manager and colleagues in a fast-paced environment
Provide level 2 and level 3 support to existing business solutions
Investigate / troubleshoot technical issues and suggest improvements to the applications
Debug Python, Data Warehouse scripts, ASP.Net/C# code and SQL stored procedures to identify root cause and potential solutions
Provide mentoring and support to junior staff members
Assist in automating and identifying gaps in application monitoring processes
Research and learn new tools to improve operational solution
Work as "one team" with Digital Development, Infrastructure, Client Services, and other teams
Adhere to strict internal technical standards and policies designed to achieve high levels of quality and security for all operations
Perform necessary on-call duties on a rotation schedule
Challenge your team with new knowledge, expert skills, and different points of view
Do these statements describe you?
3+ years experience diagnosing, isolating, and debugging software problems in multi-tier Web applications host on Azure Cloud
3+ years experience troubleshooting and collecting logs using Azure Application Insights is a must
2+ years of experience designing and supporting Azure environments, including IaaS and PaaS
Ability to develop complex queries, debug stored procedures, and troubleshoot SQL Jobs
Microsoft Azure Certification is good to have. Minimum requirements would be AZ900 and AZ400
Solid understanding of current and emerging Azure services, tools, and offerings
Solid understanding of the Azure service implementation, interconnecting, best practices, and patterns
Proficiency with PowerShell, Python, or other scripting languages and familiarity with Databricks Jobs is a nice to have
Experience supporting ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages
Ability to change gears and jump on the next priority item
Excellent analytical, problem solving, and troubleshooting skills
Excellent communication skills (oral, written and interpersonal)
Proven ability and success in managing multiple activities of varying complexity while under tight time constraints
Proven ability and success in working and collaborating in large multi-disciplinary teams
A post-secondary education in Computer Science or equivalent
About Bond Brand Loyalty
Bond generates growth for clients by creating enduring relationships between people and brands based on intelligent connections and engaging experiences. Guided by insights from advanced research and practical commercial application through the Bond Behavioral Institute and enabled by technology through its proprietary cloud Synapze platform, Bond serves clients globally with customer experience and loyalty solutions—enabling brands, customers, employees, partners, and the communities they serve to experience the benefits of growth. Headquartered in Toronto, Bond has more than 800 people and eight offices across North America and Europe. For more information, visit us at bondbl.com or follow us on LinkedIn, Twitter, and Instagram.