About the role
User Support Specialist Delta, British Columbia, Canada
Location: City Hall
Employment group: CUPE Local 454
Hours of Work: Auxiliary/Casual
Job ID: 25-224 EX
One of the sunniest regions in BC’s Lower Mainland, Delta embraces three unique communities – Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.
Are you looking to provide outstanding IT Service Desk telephone and email support to users?
If the answer is yes, and you are excited to work under direct supervision with some latitude for exercising independent judgment while supporting users in the provision of computer support and problem resolution services to the organization, then we are looking for you to join our Information Services Help Desk team.
This auxiliary IT Service Desk position provides one-on-one, telephone and email support to users; desktop hardware; software and related equipment installations, upgrades, moves, changes and troubleshooting. You will act as a point of reference to other staff by answering questions, demonstrating and documenting work methods and procedures. You will also provide audio visual services for Council Meetings, Public Hearings etc. on some evenings.
You are able to think logically and analytically in a problem solving environment and have the ability to perform under pressure while meeting deadlines established according to corporate priorities. Experience providing superior customer service through clear communication and listening skills is a must. The work takes place within an ITSM ITIL compliant service desk environment. Academic and practical knowledge of computers, computer programming, applications, networking and support in an IT environment is required.
Our successful candidate will have completed a two year certificate program in computer technology or related discipline at a technical institute or community college, plus considerable knowledge of Information Technology Service Management and the ITIL framework. A valid Class 5 BC Driver’s license is required.
At the City of Delta we are committed to recruiting and retaining a diverse workforce that is representative of our community, providing equal opportunity and fostering an inclusive workplace where our individual differences are recognized, valued and celebrated.
We thank all applicants for their interest; only those under consideration will be contacted.
Copies of relevant professional certificates, degrees, or tickets must be submitted with your application.
Preferred candidates will be required to submit a Police Information Check.
About Corporation of Delta
Delta is home to a population of approximately 100,000 people. The community takes great pride in its past as well as its sustainable future. Delta offers diverse amenities including a hospital; an airport; a museum and archives; libraries; sports and recreational facilities; and many bike and walking trails in a varied network of parks including waterfront parks on the Fraser River, Boundary Bay and the Strait of Georgia.
Employees at the City of Delta play a key role in developing and maintaining the high quality of services we provide to the community. If you are motivated, talented, professional and committed to making a positive difference in the workplace and providing excellence in customer service, consider joining our team.
About the role
User Support Specialist Delta, British Columbia, Canada
Location: City Hall
Employment group: CUPE Local 454
Hours of Work: Auxiliary/Casual
Job ID: 25-224 EX
One of the sunniest regions in BC’s Lower Mainland, Delta embraces three unique communities – Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.
Are you looking to provide outstanding IT Service Desk telephone and email support to users?
If the answer is yes, and you are excited to work under direct supervision with some latitude for exercising independent judgment while supporting users in the provision of computer support and problem resolution services to the organization, then we are looking for you to join our Information Services Help Desk team.
This auxiliary IT Service Desk position provides one-on-one, telephone and email support to users; desktop hardware; software and related equipment installations, upgrades, moves, changes and troubleshooting. You will act as a point of reference to other staff by answering questions, demonstrating and documenting work methods and procedures. You will also provide audio visual services for Council Meetings, Public Hearings etc. on some evenings.
You are able to think logically and analytically in a problem solving environment and have the ability to perform under pressure while meeting deadlines established according to corporate priorities. Experience providing superior customer service through clear communication and listening skills is a must. The work takes place within an ITSM ITIL compliant service desk environment. Academic and practical knowledge of computers, computer programming, applications, networking and support in an IT environment is required.
Our successful candidate will have completed a two year certificate program in computer technology or related discipline at a technical institute or community college, plus considerable knowledge of Information Technology Service Management and the ITIL framework. A valid Class 5 BC Driver’s license is required.
At the City of Delta we are committed to recruiting and retaining a diverse workforce that is representative of our community, providing equal opportunity and fostering an inclusive workplace where our individual differences are recognized, valued and celebrated.
We thank all applicants for their interest; only those under consideration will be contacted.
Copies of relevant professional certificates, degrees, or tickets must be submitted with your application.
Preferred candidates will be required to submit a Police Information Check.
About Corporation of Delta
Delta is home to a population of approximately 100,000 people. The community takes great pride in its past as well as its sustainable future. Delta offers diverse amenities including a hospital; an airport; a museum and archives; libraries; sports and recreational facilities; and many bike and walking trails in a varied network of parks including waterfront parks on the Fraser River, Boundary Bay and the Strait of Georgia.
Employees at the City of Delta play a key role in developing and maintaining the high quality of services we provide to the community. If you are motivated, talented, professional and committed to making a positive difference in the workplace and providing excellence in customer service, consider joining our team.