Job Description Customer Service Representative – Canada Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

Position Summary In this role, you’ll be the key point of contact for our key customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.

As a CSR, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team.

Essential Functions

• Order Processing: Manage orders from entry through delivery, resolving billing issues promptly. Ensure record accuracy by maintaining data integrity during the order entry process. Support fellow Customer Service team members as needed. Provide daily phone support and maintain voice and email communication activity.
• Customer Relationship Building: Develop and maintain strong relationships with prospects and customers, understanding their needs and providing tailored solutions. Identify upselling and cross-selling opportunities.
• Product Knowledge: Maintain an understanding of our product offerings and value created with the use of our therapies and technologies.
• Sales Process Management: Manage the sales process from initial contact to closing, ensuring a seamless transition to the customer success team for onboarding.
• Performance Metrics: Meet and exceed key performance metrics
• Lead Generation: Identify potential customers, and new business opportunities through conversations.
• Sales Calls: Make outbound sales calls to prospects, delivering compelling sales presentations to drive interest in our products and services.
• Data Integrity: Ensure record accuracy by maintaining data integrity
• Direct Billing: Assist patients with direct billing to insurers on certain products and therapies
• Cross-functional Collaboration: Work collaboratively with Sales, Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Continuous Improvement: Identify and suggest process improvements and contribute to knowledge base updates
• Apply proper complaint handling procedures and understand stakeholder roles

What We Need Education, Experience and Eligibility:

• Minimum 4+ years of experience in a customer service or inside sales support role
• Proven track record driving process improvement initiatives
• Must be legally eligible to work in Canada and able to travel internationally if needed
• Fully bilingual / fluency in both English & French

General Skills And Competencies

• Experience working with ERP systems: Oracle, Salesforce preferable
• Strong command of MS Office Suite incl SharePoint, Power BI, MS 365 and Teams
• Accurate and timely execution with a solution-based approach
• Ability to thrive in a rapidly changing environment and manage multiple tasks simultaneously
• Versatility, attention to detail, organizational skills
• Adapt in a dynamic work environment and make independent decisions
• Exceptional teamwork and collaboration skills
• Analyze data to identify trends and root cause issues
• Represent the company professionally, ethically, and morally demonstrating cultural awareness, always
• Work closely with regional and global teams to optimise processes and improve systems
• This role is based in our Canada office and requires full-time, in-office attendance (Monday through Friday)

About Enovis™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.