Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Overview of role:

The Assigned Flight Coordinator plays a critical role in planning, executing, and closing all flight activities within the Skyservice trip life cycle. This position requires exceptional communication skills, attention to detail, and the ability to manage time, changes, and schedules effectively. The coordinator will act as the primary point of contact for the assigned client and must be available on an “as needed” basis—including evenings, weekends, and holidays—to ensure seamless operations and problem resolution.

SUMMARY OF RESPONSIBILITIES:

• Provide end-to-end support to Flight Crew and Client Account Managers, including pre-flight arrangements, in-flight coordination, and post-flight follow-up.
• Prepare accurate flight routing and itineraries, ensuring compliance with crew duty time and rest regulations per SOPs and Canadian Aviation Regulations (CARs).
• Coordinate customs scheduling and notifications; pre-alert customs and immigration agencies for confirmed flights.
• Secure foreign government landing and overflight permits, and arrange international handling as required.
• Implement operational changes to flight schedules, including revising arrangements and sourcing replacement aircraft in collaboration with Flight Crew, Maintenance, and Client Account Managers.
• Monitor airport conditions, weather, airspace, and ATC restrictions; communicate updates to Flight Crew and Client Account Managers.
• Conduct risk assessments for new or high-risk destinations in partnership with management and Flight Crew.
• Support charter sales by assisting with trip quotes and route planning for safe and efficient travel.
• Validate aircraft and crew positions; confirm Minimum Equipment List (MEL) status.
• Track flight progress and provide operational updates as needed.
• Complete post-trip duties, including reviewing flight logs, conducting retrospectives, and updating client profiles.
• Support Lead pilot with crew expenses

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor’s Degree or College Diploma in aviation management, business administration, or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Previous experience in business aviation is preferred.
• Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work independently with minimal supervision in a fast-pressure environment
• Strong organizational skills with attention to detail
• Highly adaptable to change and working under pressure.
• Team player with exceptional organizational and multi-tasking skills.
• Flexibility to work non-standard hours, including evenings, nights, weekends, and holidays; must be available on-call during client flights.

Benefits:

Our perks and benefits include but are not limited to:

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.