About Us At Bettermode, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs.

Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano, we’re proud to connect millions of end-users daily (check our Showcase page 😉).

Join us as we continue building tools that redefine customer engagement!

Benefits

• 🌟 At Bettermode, we’re dedicated to empowering our team to thrive—both professionally and personally. We offer location-based, competitive compensation that reflects your expertise and impact, with annual reviews so you can grow with us. Our culture is built on ownership and trust, giving you real influence over how we scale and succeed.
• 🩺 From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most.
• 😎 Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it.
• 🛠️ You’ll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need.
• 💡 We want you to thrive in your work: every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit.
• 🏢 For in-person collaboration, our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks, coffee, video games, and board games, as well as dedicated seating and a flexible environment that supports creativity, focus, and teamwork.
• 🌎 Join a globally diverse and collaborative team where you’re supported to do your best work and have access to all the resources needed to succeed.

About This Role

• Employment Type: Full-time
• Location: Canada, Toronto
• Location type: Hybrid
• Timezone: Eastern Standard Time

At Bettermode, we’re helping the world’s most forward-thinking brands build and scale communities that deliver lasting value. As a Customer Success Manager, you’ll play a critical role in unlocking the full potential of our enterprise customers — not just during onboarding, but across every stage of their journey.

You’ll be more than a customer contact — you’ll be a strategic growth partner. Your north star? Maximizing Customer Lifetime Value (CLV) by guiding our customers through smart, scalable decisions that align their goals with our product’s capabilities. You’ll blend community expertise with relationship management, helping customers evolve their strategies, deepen engagement, and grow their impact.

We’re looking for someone who thrives in complex enterprise environments, has a hunger to learn and lead, and believes that long-term value comes from insight, trust, and relentless execution.

Responsibilities Strategic Success Partnership

• Develop deep relationships with enterprise and mid-market customers, becoming a trusted advisor who understands their long-term goals.
• Guide customers through the lifecycle — onboarding, adoption, maturity, and expansion — with strategies that grow value over time.
• Build tailored success plans that focus on key outcomes, use-case alignment, and community performance.

CLV-Driven Growth

• Identify opportunities to grow Customer Lifetime Value through expansion, deepened product adoption, and cross-functional use cases.
• Collaborate with Sales and Product teams to match evolving customer needs with relevant features and solutions.
• Bring a “value lens” to every conversation — ensuring each engagement drives clarity, progress, and return on investment.

Insight & Engagement Analysis

• Monitor customer health and community engagement metrics to proactively mitigate churn risk and identify momentum-building actions.
• Deliver Quarterly Business Reviews (QBRs) and insights that reinforce value, uncover new goals, and promote continued partnership.

Enablement & Advisory

• Lead strategic workshops and learning sessions that help customers advance their community initiatives and internal adoption.
• Equip customers with playbooks, success templates, and scalable guidance to independently drive outcomes.

Voice of the Customer

• Represent the customer internally—advocating for their priorities across Product, Support, and Engineering teams.
• Share patterns, feature requests, and feedback that contribute to roadmap development and operational excellence.

What You Bring to the Team

Experience

• 3–5+ years in Customer Success, Account Management, Strategy Consulting, or similar roles supporting enterprise and mid-market customers.
• Proven experience growing long-term customer value through consultative relationship building and product alignment.
• Comfortable working with executive stakeholders, technical users, and cross-functional teams to drive complex programs forward.

Skills & Mindset

• Strategic thinker with strong business acumen—you connect dots between customer goals and platform opportunities.
• Outcome-focused, data-informed, and relentlessly committed to driving value at every touchpoint.
• Excellent communication and presentation skills, with the confidence to lead value conversations and uncover expansion paths.
• Curious, coachable, and driven. You don’t settle for maintaining relationships—you build partnerships that compound over time.

Technical Familiarity (or Eagerness to Learn)

• Understanding of SaaS platforms and modern web technology.
• Exposure to SSO protocols (OAuth2, SAML, JWT), GraphQL APIs, or webhooks is a plus — but mindset and adaptability are more important than credentials.

Bonus if You

• Community Strategy Expertise (especially for customer-owned communities)

• You’ve built or managed a customer-facing community yourself—understanding the nuance of community growth, moderation, and engagement firsthand.

• Tooling & Automation Mindset

• You enjoy building internal tools, creating dashboards, or experimenting with automation to scale success across accounts.

• Cross-Department Collaboration

• You’ve worked closely with product, sales, or marketing to create feedback loops or align go-to-market strategy with customer insights.

• Industry Expertise

• You bring deep knowledge of a vertical (e.g., SaaS, edtech, fintech, B2B marketplaces) where community is a competitive advantage.

• Writing & Content Skills

• You’ve written customer-facing content (e.g., guides, case studies, thought leadership posts) that drove value and adoption.

• Early-Stage or Scale-Up Experience

• You’ve been part of a team where you had to build systems from scratch, wear multiple hats, and thrive amid ambiguity.

If you think this role is right for you, apply today! We’re excited to share more details, learn about your experience, and discover together if we’re the perfect fit for each other.

Commitment to Diversity

As we continue to grow with customers and team members worldwide, we are committed to cultivating an environment where everyone’s unique perspectives are heard and valued. The diversity of our team will enable us to build the most inclusive product and workplace possible. We encourage applications from all backgrounds, identities, abilities, and life experiences.