Who you are

• If you are passionate about driving excellence in customer value and building strong relationships, as well as excited about the chance to help scale a fast-growing business, then this is the role for you!
• 4+ years of experience in a Customer Success and/or strategy consulting role
• Experience owning and managing executive-level relationships with clients/customers
• Background in account management preferred, or other role that included customer-facing project management ownership
• Exceptional verbal and written communication skills; ability to create and deliver compelling presentations to senior business audiences
• Positive, collaborative and results-oriented mindset with a willingness to “roll up your sleeves” to succeed in any task
• Self-starter with strong organizational skills and the ability to think strategically and who likes working in an agile, ever-changing business environment
• Master’s degree in Business Administration (MBA)
• Certified Financial Analyst (CFA)or significant degree of financial acumen
• Experience working in a fast-faced, startup environment

What the job involves

• The Customer Value team at Databook is composed of two functions: Strategy & Operations (“S&O”) and Value Architecture
• Our S&O organization functions as the face of Databook for our end-clients across the globe
• We act as strategic partners to help drive transformation in our customers’ sales organizations and align Databook usage across their sales cycle to drive increased pipeline, higher close rates and larger deal sizes
• We are a team of individuals passionate about building an exceptional customer experience and bring enthusiasm for all things analytics, process and operations
• We’re looking for a Customer Strategy Manager to drive customer retention and account growth through Databook’s industry-changing solutions, which is proven to help our clients achieve their strategic sales goals
• You’ll work directly with our customers - sales leaders at some of the largest and fastest-growing technology and consulting companies in the world
• Directly collaborate with customers to ensure they are receiving the benefits from Databook's software through supporting strategic sales transformation at enterprise SaaS companies
• Analyze platform analytics to help clients understand how Databook is impacting their sales pipeline while strategizing on how to increase usage maturity on the platform
• Meet regularly with clients’ sales, sales operations and sales enablement leaders to gain insight into business objectives and align on Databook’s positioning to support those goals
• Collaborate with internal Databook stakeholders to achieve agreed upon sales targets and outcomes consistently and on time
• Contribute to Customer Strategy team growth and scalability through ongoing internal Databook projects and initiatives

Benefits

• Equity
• Medical, Dental and Vision care contributions
• 401k Retirement Plan
• 4 weeks vacation plus holidays
• Employee referral bonus program
• $500 USD (or local currency equivalent) learning stipend
• Complimentary subscription to Masterclass
• $750 USD (or local currency equivalent) budget for home office equipment
• Retirement Plan
• Paid Time Off (25 days a year) + 10 public holidays