Team Leader, Patient Registration
About the role
Job Description Position: Team Leader, Patient Registration
Status: Permanent Full Time
Department: Outpatient Care Transformation & Patient Registration – Registration
Site: Multi Site - Travel between sites will be required
Hours of Work/Shifts: Days, Afternoons, Nights (rotation)
Posted Date: Monday September 29, 2025 –Monday October 13,2025 @ 11:55pm EST
Base Rate: $70,800 - $101,800 (Salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Position Summary Supervises Registration Associates at the assigned unit/site ,manages the day-to-day operations of the unit including technology, allocation of staff assignments, problem solving, conflict resolution and customer service strategies (patient and hospital units/departments)
- Participates in project teams related to registration integration
- Ensures the quality of work performed by the registration team at the assigned site by developing and implementing a process to identify registration errors, or issues, or trends to the Corporate Registration Manager
- Develops and maintains an ongoing data quality audit process for outpatient registration that assures that accountability for errors is pushed back to registration staff
- Develops and implements an orientation/training program for all new registration staff including the maintenance of accurate training manuals and work tools
- Coaches and mentors staff and students providing formal training as well as day to day direction, guidance and feedback
- Assists the Corporate Registration Manger in assessing staff performance, conducting performance reviews, identifying learning needs and discipline as necessary
- Assists in the interviewing and selection of new registration staff
- Coordinates registration activities with finance to ensure a process for timely and accurate billing of patients (OHIP and non-OHIP)
- Acts as the site registration contact to work collaboratively with HIM specifically and other units generally to identify, exam and fix unintentional merges or duplicate accounts, restore valid accounts correcting errors, merge old accounts as appropriate and update patient information related to coding requirements as appropriate
- Acts a key resource for EPIC, UKG and ORACLE and assists with any changes to these systems (upgrades and testing)
- Provides input to the development and compliance with unit operating budgets
- Assists in the establishment of annual goals for the work unit ensuring that they align with the organization’s strategic plans
- Participates on organizational committees as required.
- Other duties as assigned
Key Qualifications
- College or University degree or diploma in Business or Health Related Field preferred
- Previous registration/admitting experience in a health care organization required
- Customer service experience/demonstrated leadership skills required
- Previous Project Management experience is an asset
- Effective communication, both verbal and written
- Demonstrated ability to lead a high functioning team
- Experience in building a positive work environment and team based culture.
To pursue this career opportunity, please visit our website: Careers | Trillium Health Partners
Notes To Applicants If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity. Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Team Leader, Patient Registration
About the role
Job Description Position: Team Leader, Patient Registration
Status: Permanent Full Time
Department: Outpatient Care Transformation & Patient Registration – Registration
Site: Multi Site - Travel between sites will be required
Hours of Work/Shifts: Days, Afternoons, Nights (rotation)
Posted Date: Monday September 29, 2025 –Monday October 13,2025 @ 11:55pm EST
Base Rate: $70,800 - $101,800 (Salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Position Summary Supervises Registration Associates at the assigned unit/site ,manages the day-to-day operations of the unit including technology, allocation of staff assignments, problem solving, conflict resolution and customer service strategies (patient and hospital units/departments)
- Participates in project teams related to registration integration
- Ensures the quality of work performed by the registration team at the assigned site by developing and implementing a process to identify registration errors, or issues, or trends to the Corporate Registration Manager
- Develops and maintains an ongoing data quality audit process for outpatient registration that assures that accountability for errors is pushed back to registration staff
- Develops and implements an orientation/training program for all new registration staff including the maintenance of accurate training manuals and work tools
- Coaches and mentors staff and students providing formal training as well as day to day direction, guidance and feedback
- Assists the Corporate Registration Manger in assessing staff performance, conducting performance reviews, identifying learning needs and discipline as necessary
- Assists in the interviewing and selection of new registration staff
- Coordinates registration activities with finance to ensure a process for timely and accurate billing of patients (OHIP and non-OHIP)
- Acts as the site registration contact to work collaboratively with HIM specifically and other units generally to identify, exam and fix unintentional merges or duplicate accounts, restore valid accounts correcting errors, merge old accounts as appropriate and update patient information related to coding requirements as appropriate
- Acts a key resource for EPIC, UKG and ORACLE and assists with any changes to these systems (upgrades and testing)
- Provides input to the development and compliance with unit operating budgets
- Assists in the establishment of annual goals for the work unit ensuring that they align with the organization’s strategic plans
- Participates on organizational committees as required.
- Other duties as assigned
Key Qualifications
- College or University degree or diploma in Business or Health Related Field preferred
- Previous registration/admitting experience in a health care organization required
- Customer service experience/demonstrated leadership skills required
- Previous Project Management experience is an asset
- Effective communication, both verbal and written
- Demonstrated ability to lead a high functioning team
- Experience in building a positive work environment and team based culture.
To pursue this career opportunity, please visit our website: Careers | Trillium Health Partners
Notes To Applicants If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity. Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.