Who you are

• Proven track record of leading highly technical teams, preferably in a growing SaaS or technology company, with approximately 6+ yrs of total experience
• Ability to operate as a player/coach. You have excellent team leadership skills, with experience managing systems administration teams, and you can get your hands dirty when needed
• Experience architecting projects centered around automation, using tools such as Zapier, Workato, n8n, Okta Workflows, etc
• Experience applying LLMs and agentic AI to workflow automation or internal tooling
• Knowledge of common scripting languages (eg. Python, Bash, etc.)
• Familiarity with public cloud providers such as AWS or GCP
• Experience leading the deployment of internal tools (eg. code-based or no-code)
• Knowledge of SDLC, CI/CD, and IaC

What the job involves

• The IT team is one of the most cross-functional teams here at Jobber
• We’re focused on building systems, offices, and processes that scale as we transform our industry
• Our guiding mission is to support our entire team through the use of technology and supreme customer service
• We need to make sure all our systems stay ahead of the curve and we’re always building better ways for our employees to do their best work
• This applies to you as well - through dedicated feedback, continuous 1:1’s, and endless learning opportunities, we want to accelerate your career too!
• Reporting to the Senior Manager, IT & Operations, as the Manager, IT Engineering you recognize the need to build highly scalable and automated solutions for a growing company
• You will lead a team of IT Engineers, taking a hands-on approach to implementing and designing complex, AI-powered workflows
• Working with stakeholders across the company, you'll develop people-centric solutions using a diverse range of modern tools and technologies to solve everyday problems
• Partner with the Senior Manager, IT & Operations to develop and execute the company’s IT strategy, ensuring alignment with business goals
• Collaborate with senior leadership to assess future IT needs, including representing the IT team, scaling processes, and implementing best practices for security and compliance
• Build, mentor, and manage a high-performing IT Engineering team. The IT Engineering team is currently 3 individual contributors and will grow over time
• Ensure the uptime and reliability of shared IT services and hardware, including disaster recovery and business continuity planning
• Collaborate with Legal and Security teams to address data privacy and cybersecurity concerns
• And more!

Benefits

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.