About the role
Position Summary The Integrated Quality Coach provides leadership and support to whole system quality at Quinte Health, inclusive of quality planning, quality improvement and quality control. The Integrated Quality Coach supports inter-professional teams to improve quality through coaching, enhancing performance and efficiency, with a focus on the patient, family, and staff experience. Reporting to the Manager of Integrated Quality, the incumbent is a recognized expert in whole system quality and person-centered care, and will work with Quinte Health leaders to identify, scope, design, support, execute and coach teams through the delivery of improvement initiatives that are aligned with Quinte Health’s strategy. They will provide organizational and local education, training, and support to senior leaders, staff, and physicians to ensure quality improvement knowledge and skill is developed, advanced, and spread throughout the organization.
Applications will be accepted until 11:59 p.m. on February 27, 2026. This is a temporary full-time position with an anticipated end date of July 24, 2026; however, the term is subject to change or extension.
Required
- Undergraduate degree in nursing, healthcare administration, business, engineering, or a related field required,
- Master’s degree preferred or equivalent experience,
- 3-5 years’ experience in implementing and sustaining major quality improvement or change management initiatives within a service operations environment,
- Extensive recent supervisory or coaching experience within the context of improvement
- Strong leadership abilities, with proven track record of growing internal resources, mentorship, and an eagerness to invest in others,
- Demonstrated success in establishing, leading, and sustaining positive change,
- Advanced working knowledge of healthcare administration, hospital operations, whole system quality and person-centered care,
- Strong knowledge of quality improvement methodologies (Lean, Six Sigman, PDCA, etc.)
- Ability to coach, develop and mentor staff in learning about whole system quality including quality planning, quality improvement and quality control,
- Demonstrated ability to establish effective working relationships with stakeholders,
- Excellent communication skills including the ability to articulate complex ideas and present data to a wide range of stakeholders including frontline staff, physicians, executives, and board members,
- Technical analytical skills, including strong data proficiency and ability to use data to drive problem solving and decision making,
- Self-directed, autonomous, and able to manage multiple competing, complex priorities,
- Forward-thinking with the ability to innovate on small and large scales.
Duties
- Support the identification of strategic quality priorities, goals and measures
- Accountable for monitoring and reporting on organizational quality indicators and activity
- Operationalize quality strategy at the unit, team and department level by chartering improvement projects to achieve quality goals,
- Develop and implement quality improvement plans, methodologies, and initiatives to enhance quality of care, patient safety, and delivery of person-centered care,
- Lead interdisciplinary teams to address quality-related issues, lead root cause analyses, and implement evidence-based solutions,
- Coach teams, units, departments, and leadership through developing, implementing, and sustaining quality-driven initiatives,
- Consult and collaborate on quality-related inquiries, providing expertise and guidance on quality-related issues to staff and leadership
- Collaborate with leadership and staff to establish, monitor, and report key performance indicators (KPIs) to track progress and outcomes related to quality initiatives,
- Provide expertise and guidance on quality improvement methodologies,
- Collaborate with Accreditation Coordinator and Safety and Risk to provide guidance and support to teams on accreditation standards
- Facilitate training sessions, workshops, and educational programs for healthcare professionals to promote a culture of quality improvement and person-centered care,
- Develop and maintain educational framework and curriculum for quality improvement,
- Serve as a liaison between different hospital departments, units, and teams to ensure alignment and consistency in quality improvement efforts,
- Promote a culture of continuous quality improvement and person-centered care,
- Emphasize whole system quality leadership principles to empower individuals to contribute as part of a learning organization
- Follow industry trends, emerging practices, innovations, and regulatory changes in healthcare quality management.
- Other duties as assigned.
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference , and Stronger Together . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!
Physical Demands Analysis Strength
- Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling.
Mobility
- Required Often – prolonged sitting, and
- Required Occasionally – standing and walking on hard surfaces, bending/stooping.
Dexterity
- Required Often – prolonged fine finger movements,
- Required Frequently – gripping/grasping, eye/hand coordination, and
- Required Briefly – reaching with both hands.
Equal Opportunity We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.
About the role
Position Summary The Integrated Quality Coach provides leadership and support to whole system quality at Quinte Health, inclusive of quality planning, quality improvement and quality control. The Integrated Quality Coach supports inter-professional teams to improve quality through coaching, enhancing performance and efficiency, with a focus on the patient, family, and staff experience. Reporting to the Manager of Integrated Quality, the incumbent is a recognized expert in whole system quality and person-centered care, and will work with Quinte Health leaders to identify, scope, design, support, execute and coach teams through the delivery of improvement initiatives that are aligned with Quinte Health’s strategy. They will provide organizational and local education, training, and support to senior leaders, staff, and physicians to ensure quality improvement knowledge and skill is developed, advanced, and spread throughout the organization.
Applications will be accepted until 11:59 p.m. on February 27, 2026. This is a temporary full-time position with an anticipated end date of July 24, 2026; however, the term is subject to change or extension.
Required
- Undergraduate degree in nursing, healthcare administration, business, engineering, or a related field required,
- Master’s degree preferred or equivalent experience,
- 3-5 years’ experience in implementing and sustaining major quality improvement or change management initiatives within a service operations environment,
- Extensive recent supervisory or coaching experience within the context of improvement
- Strong leadership abilities, with proven track record of growing internal resources, mentorship, and an eagerness to invest in others,
- Demonstrated success in establishing, leading, and sustaining positive change,
- Advanced working knowledge of healthcare administration, hospital operations, whole system quality and person-centered care,
- Strong knowledge of quality improvement methodologies (Lean, Six Sigman, PDCA, etc.)
- Ability to coach, develop and mentor staff in learning about whole system quality including quality planning, quality improvement and quality control,
- Demonstrated ability to establish effective working relationships with stakeholders,
- Excellent communication skills including the ability to articulate complex ideas and present data to a wide range of stakeholders including frontline staff, physicians, executives, and board members,
- Technical analytical skills, including strong data proficiency and ability to use data to drive problem solving and decision making,
- Self-directed, autonomous, and able to manage multiple competing, complex priorities,
- Forward-thinking with the ability to innovate on small and large scales.
Duties
- Support the identification of strategic quality priorities, goals and measures
- Accountable for monitoring and reporting on organizational quality indicators and activity
- Operationalize quality strategy at the unit, team and department level by chartering improvement projects to achieve quality goals,
- Develop and implement quality improvement plans, methodologies, and initiatives to enhance quality of care, patient safety, and delivery of person-centered care,
- Lead interdisciplinary teams to address quality-related issues, lead root cause analyses, and implement evidence-based solutions,
- Coach teams, units, departments, and leadership through developing, implementing, and sustaining quality-driven initiatives,
- Consult and collaborate on quality-related inquiries, providing expertise and guidance on quality-related issues to staff and leadership
- Collaborate with leadership and staff to establish, monitor, and report key performance indicators (KPIs) to track progress and outcomes related to quality initiatives,
- Provide expertise and guidance on quality improvement methodologies,
- Collaborate with Accreditation Coordinator and Safety and Risk to provide guidance and support to teams on accreditation standards
- Facilitate training sessions, workshops, and educational programs for healthcare professionals to promote a culture of quality improvement and person-centered care,
- Develop and maintain educational framework and curriculum for quality improvement,
- Serve as a liaison between different hospital departments, units, and teams to ensure alignment and consistency in quality improvement efforts,
- Promote a culture of continuous quality improvement and person-centered care,
- Emphasize whole system quality leadership principles to empower individuals to contribute as part of a learning organization
- Follow industry trends, emerging practices, innovations, and regulatory changes in healthcare quality management.
- Other duties as assigned.
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference , and Stronger Together . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!
Physical Demands Analysis Strength
- Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling.
Mobility
- Required Often – prolonged sitting, and
- Required Occasionally – standing and walking on hard surfaces, bending/stooping.
Dexterity
- Required Often – prolonged fine finger movements,
- Required Frequently – gripping/grasping, eye/hand coordination, and
- Required Briefly – reaching with both hands.
Equal Opportunity We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.