Customer Service Specialist
Top Benefits
About the role
About Us
The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We make Viral Videos of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech; as seen in our channel trailer ! We take pride in inspiring youth around the world to get into STEM and other related fields, while always dreaming bigger.
Our social media reach is as follows:
YouTube : 15.3M subscribers
Facebook : 1.9M likes
Instagram : 1M followers
Tiktok : 1.9M followers
Hacksmith Retail is a subset of the Hacksmith Industries umbrella corporation responsible for all products, merchandise, and collectibles that find their way onto https://hacksmith.store .We sell our products to millions of Hacksmith fans around the world. This role is focused on providing exceptional e-commerce customer service, daily order fulfillment, and inventory assistance.
We are looking for a passionate, self-motivated individual who delivers results. There will be ample opportunity to take on greater responsibility, overcome challenges, and meaningfully contribute to the team.
About You
You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges. Our Customer Service Specialist ultimately shapes the customer experience through knowledgeable service, timely resolution and established trust, upholding the reputation of Hacksmith Retail Ltd.
Responsibilities include
Customer Service
- Respond to customer emails, messages and phone calls
- Monitor Live Chat on our website
- Keep our gift shop and gallery presentable and restock shelves as needed
- Interact with customers and offer POS check out assistance as required
Order Fulfillment
- Pick and pack online orders
- Inform manager when supplies need to be replenished
- Coordinate with courier drivers for pickup when required
Inventory Assistance
- Count and inspect incoming shipments and inbound transfers
- Month end and year end inventory count
- Other duties as required
Requirements of the role
- 3-5 years experience working in a similar role (e-commerce customer service and order fulfillment)
- Flexibility to work the occasional evening/weekend
- Strong professional written and verbal communication
- Proficiency in Google Apps, Microsoft Office, and Shopify
- Passionate and dedicated
- Detail oriented
- Adaptive to change
- Organized
- Follow up on outstanding items proactively
- Ability to multitask and take initiative to problem solve independently
- Ability to lift up to 50 lbs
Bonus points for
- Experience with ShipStation and Zendesk
- Retail experience
Perks of working at Hacksmith
- Gourmet lunch every work day (we have a very skilled chef on staff)
- Snacks and coffee to keep you fueled
- Competitive vacation policy
- Health Spending Account (HSA)
- Gym membership benefit
- Safety shoe allowance
- Employee discount on Hacksmith merch
You must be willing to work on site. This role is based in Cambridge, Ontario and telecommuting is not an option.
Salary Range: $43,000-$53,000
ONLY APPLICATIONS MADE THOUGH OUR WEBSITE WILL BE REVIEWED!
About Hacksmith Entertainment Ltd.
The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We document all of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech As seen in our channel trailer! (https://www.youtube.com/watch?v=fC96zGGpbzE) We take pride in inspiring youth around the world to get into STEM and other related fields while always dreaming bigger. We are social influencers and we make money by selling advertising to companies who want to reach our targeted viewer demographic.
Customer Service Specialist
Top Benefits
About the role
About Us
The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We make Viral Videos of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech; as seen in our channel trailer ! We take pride in inspiring youth around the world to get into STEM and other related fields, while always dreaming bigger.
Our social media reach is as follows:
YouTube : 15.3M subscribers
Facebook : 1.9M likes
Instagram : 1M followers
Tiktok : 1.9M followers
Hacksmith Retail is a subset of the Hacksmith Industries umbrella corporation responsible for all products, merchandise, and collectibles that find their way onto https://hacksmith.store .We sell our products to millions of Hacksmith fans around the world. This role is focused on providing exceptional e-commerce customer service, daily order fulfillment, and inventory assistance.
We are looking for a passionate, self-motivated individual who delivers results. There will be ample opportunity to take on greater responsibility, overcome challenges, and meaningfully contribute to the team.
About You
You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges. Our Customer Service Specialist ultimately shapes the customer experience through knowledgeable service, timely resolution and established trust, upholding the reputation of Hacksmith Retail Ltd.
Responsibilities include
Customer Service
- Respond to customer emails, messages and phone calls
- Monitor Live Chat on our website
- Keep our gift shop and gallery presentable and restock shelves as needed
- Interact with customers and offer POS check out assistance as required
Order Fulfillment
- Pick and pack online orders
- Inform manager when supplies need to be replenished
- Coordinate with courier drivers for pickup when required
Inventory Assistance
- Count and inspect incoming shipments and inbound transfers
- Month end and year end inventory count
- Other duties as required
Requirements of the role
- 3-5 years experience working in a similar role (e-commerce customer service and order fulfillment)
- Flexibility to work the occasional evening/weekend
- Strong professional written and verbal communication
- Proficiency in Google Apps, Microsoft Office, and Shopify
- Passionate and dedicated
- Detail oriented
- Adaptive to change
- Organized
- Follow up on outstanding items proactively
- Ability to multitask and take initiative to problem solve independently
- Ability to lift up to 50 lbs
Bonus points for
- Experience with ShipStation and Zendesk
- Retail experience
Perks of working at Hacksmith
- Gourmet lunch every work day (we have a very skilled chef on staff)
- Snacks and coffee to keep you fueled
- Competitive vacation policy
- Health Spending Account (HSA)
- Gym membership benefit
- Safety shoe allowance
- Employee discount on Hacksmith merch
You must be willing to work on site. This role is based in Cambridge, Ontario and telecommuting is not an option.
Salary Range: $43,000-$53,000
ONLY APPLICATIONS MADE THOUGH OUR WEBSITE WILL BE REVIEWED!
About Hacksmith Entertainment Ltd.
The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We document all of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech As seen in our channel trailer! (https://www.youtube.com/watch?v=fC96zGGpbzE) We take pride in inspiring youth around the world to get into STEM and other related fields while always dreaming bigger. We are social influencers and we make money by selling advertising to companies who want to reach our targeted viewer demographic.