About the role
JOB TITLE: IT Front line support
**LOCATION:**Park Place — Head Office
DEPARTMENT: Information Technology
REPORTS TO: IT Manager
Position Overview:
Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical support through effective troubleshooting, user assistance, documentation, and replacement or repairs of equipment.
Duties and Responsibilities:
- Tier 1 technical support on PC, network hardware, software and mobile devices
- Maintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working condition
- Manage and update Service Desk ticketing system including equipment inventory and control
- Develop and update IT Helpdesk documents, training and step-by-step instructions as needed
- Support on Azure domain infrastructure
- Manage M365 Users accounts and licenses
- Maintain and secure the backup process to prevent data loss
- Ensure the compliance of cybersecurity and end point device protection
- Network wiring diagnosis, repair and installation
- This position may include travel
Required Skills:
-
Strong Hardware troubleshooting skills
-
Thorough knowledge of Microsoft Active Directory, Windows family (11,10, Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementation
-
Ability to work in a team environment as well as independently with minimal supervision
-
Proven experience in an IT Helpdesk role and/or relevant experience
-
Ability to multitask, prioritize tasks and meet deadlines
-
Excellent interpersonal, communication and organizational skills
-
Minimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environment
-
A+, Server+, Network+ or MCSE Certification is an asset
Interested persons, please forward your resume & cover letter toAPPLYITJOBS@PPSL.COM on or before January 9, 2026.
Only those selected for an interview will be contacted.
- Resume including the cover letter should not be more than 3 pages.
4W4eA8T8t5
About Park Place Seniors Living
Founded in B.C. in 1993, Park Place Seniors Living has been actively involved in seniors care and housing including: the development, acquisition and management of seniors' campuses of care, long term care facilities, assisted and supportive living residences, and seniors housing. Park Place is active in B.C. and Alberta, engages with 9 different health authorities/zones, and has its head office in beautiful Vancouver. Park Place seniors' homes currently comprise of residential care, and housing units in two provinces. Park Place has established itself as a well-recognized and respected developer and operator of seniors care and housing by demonstrating a strong commitment to meeting the needs of the elderly, innovation in service delivery, timely execution of significant projects, and proficient responsiveness to health authority planners and managers.
About the role
JOB TITLE: IT Front line support
**LOCATION:**Park Place — Head Office
DEPARTMENT: Information Technology
REPORTS TO: IT Manager
Position Overview:
Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical support through effective troubleshooting, user assistance, documentation, and replacement or repairs of equipment.
Duties and Responsibilities:
- Tier 1 technical support on PC, network hardware, software and mobile devices
- Maintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working condition
- Manage and update Service Desk ticketing system including equipment inventory and control
- Develop and update IT Helpdesk documents, training and step-by-step instructions as needed
- Support on Azure domain infrastructure
- Manage M365 Users accounts and licenses
- Maintain and secure the backup process to prevent data loss
- Ensure the compliance of cybersecurity and end point device protection
- Network wiring diagnosis, repair and installation
- This position may include travel
Required Skills:
-
Strong Hardware troubleshooting skills
-
Thorough knowledge of Microsoft Active Directory, Windows family (11,10, Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementation
-
Ability to work in a team environment as well as independently with minimal supervision
-
Proven experience in an IT Helpdesk role and/or relevant experience
-
Ability to multitask, prioritize tasks and meet deadlines
-
Excellent interpersonal, communication and organizational skills
-
Minimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environment
-
A+, Server+, Network+ or MCSE Certification is an asset
Interested persons, please forward your resume & cover letter toAPPLYITJOBS@PPSL.COM on or before January 9, 2026.
Only those selected for an interview will be contacted.
- Resume including the cover letter should not be more than 3 pages.
4W4eA8T8t5
About Park Place Seniors Living
Founded in B.C. in 1993, Park Place Seniors Living has been actively involved in seniors care and housing including: the development, acquisition and management of seniors' campuses of care, long term care facilities, assisted and supportive living residences, and seniors housing. Park Place is active in B.C. and Alberta, engages with 9 different health authorities/zones, and has its head office in beautiful Vancouver. Park Place seniors' homes currently comprise of residential care, and housing units in two provinces. Park Place has established itself as a well-recognized and respected developer and operator of seniors care and housing by demonstrating a strong commitment to meeting the needs of the elderly, innovation in service delivery, timely execution of significant projects, and proficient responsiveness to health authority planners and managers.