As an Information Technology (IT) Technical Support Person, you will ensure the Company’s IT infrastructure operates with high performance, reliability, and security. You will provide frontline support by troubleshooting hardware, software, and network issues. This position routinely acts in a technical lead capacity for projects, participates in Helpdesk and systems issue resolution activities, and responds to systems alerts and fault notifications on-shift and after hours.

Location: Multiple Locations (Paris and Brantford)

Dedicated Shift: 8am - 4:30pm

Job Duties:

• Troubleshoot and resolve technical issues related to hardware, software, networks, and peripherals
• Support and maintain all Company platforms, including physical, virtual, and cloud-based deployments
• Install, configure, and maintain computer systems and applications, including updates and patches
• Respond to helpdesk tickets and user inquiries, either in person, over the phone, or via remote support tools
• Monitoring system performance and alerts, taking action to prevent or resolve outages or security issues
• Documenting support activities, solutions, and procedures to maintain accurate records and improve future support
• Participate in the creation of maintenance and service plans & perform preventative maintenance activities
• Provide users with a fast, accurate, and secure method of gaining access to the information that they require for working efficiently
• Evolve and assess modern technologies in collaboration with other technical teams to evolve the ongoing roadmap
• Be an active participant in meetings, providing information and recommendations
• Develop code needed for systems support/automation in scripting languages such as PowerShell, JavaScript, and Visual Studio. Automate repeatable processes and procedures
• Participate in relocating PC equipment to various locations and perform workstation-related setups, ensuring deadlines for installations are met.
• Travel between local facilities as required

Skills and Experience:

• Hands-on, self-motivated, passionate person willing to take on diverse and challenging technical tasks
• IT tasks require collaboration and interaction with coworkers; effective communication and reasoning skills are essential when working on projects that involve multiple team members
• Ability to effectively articulate and communicate technical vision, possibilities, and outcomes across all levels in the organization
• Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
• Superior time management skills, multi-tasking skills, and the ability to prioritize tasks with minimal supervision
• Remain updated on emerging technologies and continuous learning to innovate and improve existing solutions
• Strong problem-solving, troubleshooting, and customer service skills, with a proven ability to identify issues, implement effective resolutions, and handle sensitive information with discretion.
• Reliable team player with a strong work ethic, capable of interpreting and applying company policies and procedures while maintaining a positive attitude and upholding confidentiality standards.
• Valid driver’s license and reliable vehicle required, with the ability to travel between plant locations as part of regular duties.

Qualifications:

• Post-secondary education or previous experience in Computer Science, Computer Programming, Network Administration or Computer Engineering
• Previous experience in technical support, data center, Virtual Infrastructure Management, or related fields an asset
• Experience in Networking (Switches, Firewalls, WAN) considered an asset
• Proficient with the latest Microsoft Suite of business and Cloud applications (Azure Active Directory, Office 365, Teams, Dynamics, MSSQL, etc.)