Employment Status: Full Time

Department: Guest Services

Union: NON UNION

Job Code: 20032

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

✓ Weekdays ✓ Weekends

JOB SUMMARY:

Reporting to the Manager of Guest Services Network, As Coordinator, the daily front line operations of the Housekeeping and Patient Transporting departments are your responsibility. Working with Managers/Director to ensure that WRH is aligned with current industry standards and that the department adheres to all regulations, departmental and organizational policies.

This position will interact with all levels of the multi-disciplinary team, patients and families, members of leadership team of all departments.

QUALIFICATIONS:

• Criminal Record Check (Required)

• Minimum 3 years experience, in supervision, financial cost control

• Excellent communication, organization, and leadership abilities are essential

• Member of the CHHA (Canadian Healthcare Housekeeping Association) preferred

• Certified Canadian Association of Environmental Manager preferred

• Certified Member Level 2 OHS preferred

SKILLS / ABILITIES:

• Demonstrated team leadership and facilitation skills.

• Demonstrated evidence of a proactive approach to process development and program evaluation.

• Excellent problem solving skills and the ability to think analytically, innovatively and independently.

• Demonstrated commitment to maintaining/enhancing professional competence.

• Demonstrated ability to work in a collaborative team approach and to adhere to accepted standards of personal conduct.

• Excellent written and oral communication skills.

• Superior organizational and time management skills in order to meet deadlines and constantly shifting priorities.

• Superior mediation and conflict management skills to resolve complex employee health and behavioural issues.

• Competence in Microsoft Office programs.

ESSENTIAL JOB OUTCOMES:

Acts on behalf of the hospital to ensure a continuous focus on patient flow, patient safety and patient satisfaction, as well as occupational health and hospital policies/procedures by:

• Provides leadership/oversight to all departments within the portfolio. Act as the corporate liaison for all support services to ensure issues are effectively dealt with in a timely manner.

• Works collaboratively with all departments across WRH to ensure their needs are met with respect to support services. Acts as corporate liaison for all support services to ensure issues/concerns are effectively dealt with in a timely manner.

• Works with the management team to develop departmental goals that uphold the corporate direction set out by the WRH Strategic Plan. Ensures goals are measurable and attainable.

• Provide leadership and direction for the development of departmental budgets. Ensures managers monitor and meet budget targets and are held accountable for any issues.

• Responsible to submission of capital equipment submissions for all departments.

• Establishes collaborative relationships with the UNIFOR and IBEW unions to ensure effective staff management to meet the departmental operational requirements.

• Work collaboratively with Labour Relations for any union issues, Collective Agreement negotiations, Pay Equity reviews and any other departmental changes resulting in significant staff changes.

• Act as a mentor to for Managers, Coordinators and Supervisors and ensure continuous staff development.

• Provide leadership for the overall management of staff in all departments including hiring, training and staff evaluations. Ensure a consistent management approach is applied to all areas and work with the team to develop strategies when dealing with human resource shortages.

• Provides direction and leadership for all RFPs related to Support Services.

• Provide direction for support services operations and physical space in the New Windsor Essex Acute Care Hospital. Work collaboratively with the Redevelopment team on all aspects of the project to ensure all operational needs are met.

• Maintains external industry contacts for all departments to keep abreast of new technologies and innovations for current and/or future implementation.

• As an integral member of the WRH corporate Patient Flow team, ensure sustainable housekeeping and patient portering processes to assist with effective and timely flow of patients.

• Provide direction regarding any necessary escalation due to issues outside the control of the department.

• Provide leadership to the support services team working in the Command Center to ensure mutual support of the Command Center Nurses and After Hours Managers.

• Provide leadership for the management of the Capacity Management system.

Contributes to improve outcomes of safety, increased quality and delivery of care to reduce injuries, near misses, complications, infection and mortality rates by:

• Maintaining and promoting a safe and clean working environment for all employees, students, visitors, patients/clients, family members and physicians and fulfilling the duties of workers under the Occupational Health and Safety Act.

• Taking all reasonable precautions to protect the health and safety of worker; instructing, informing and supervising workers to protect their health and safety.

• Being competent, qualified–through knowledge, training and experience–to organize the work and its performance; be familiar with the Act and the regulations that apply to the work being performed in the workplace.

• Knowing about any actual or potential danger to health and safety in the workplace and advising the employee about any hazard in the work and train that worker in the handling, storage, use, disposal and transport of any equipment, substances, tools and materials.

• Reporting, investigating and documenting any observed risks or hazards to employees and/or patients and taking immediate corrective action whenever safe and feasible.

• Acting in accordance with hospital patient safety policies and programs.

• Correcting any observed risks where actions or behaviours towards clients/other staff are unsafe or unprofessional.

• Conducting regular safety talks, performing monthly workplace inspections and observations, ensuring staff are properly orientation/trained, completing timely accident investigations, and commending staff on health and safety performance.

Enhances quality of care and contributes to the development of a client centered, team-based, learning environment by:

• Consistently contributing as a member of the program team and practicing the values of Windsor Regional Hospital.

• Participating as a member of project teams or committees as appropriate.

• Participating in activities of organizational renewal and development.

• Sharing expertise and knowledge with other team members and other teams throughout the organization;

• Demonstrating respectful, courteous, caring attitudes in all interactions; maintaining and fostering confidentiality in all aspects of written and verbal communication.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.