Work Type: Temporary Part Time Until January 2026

• WRHN @ Midtown (formerly Grand River Hospital, KW Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

POSITION SUMMARY: The primary role is registering and checking in patients and processing orders for the oncology ambulatory clinics. The Clinical Secretary performs a variety of clerical and clinical functions which support effective workflow and patient care activities within the Ambulatory Oncology Clinic. Duties can include; registration, processing orders, from a busy ambulatory setting, answering and managing calls on the call centre phone line. They will be working with patients both directly and indirectly on the phone. The successful candidate will be expected to manage a high volume of phone calls and multiple interruptions. The clinical secretary works collaboratively with the clinical team of Medical Oncologists, RNs, program clinical secretaries, team leads, regional partners and other units in the hospital. The clinical secretary contributes to ensuring there is a safe environment for patients, staff and visitors.

POSITION REQUIREMENTS:

· Post-secondary medical secretarial or health office administration diploma or equivalent combination of education and experience required

· Mandatory 2 years experience processing physician orders, and scheduling patients.

· Experience working in a clinic or physician office is preferred.

· Oncology experience is preferred

· Superior computer, word processing, database development skills using Cerner and MS Office

· Excellent oral (including telephone) and written communication skills with the ability to communicate effectively with physicians, nurses and staff regarding care plan for the patient

· Organizational and time management skills with the ability to handle multiple requests and to prioritize and thrive in a highly busy and interruptive environment

· Ability to comprehend and interpret complex physician orders and direction

· Knowledge related to maintaining confidentiality (Privacy and Confidentiality Policy & Release of Information Policy)

· High level of accuracy and attention to detail and self-monitoring of quality

· Must be able to work independently and be able to take direction from other staff members and demonstrated dependability to follow through on requests

· Ability to establish positive relationships with other healthcare professionals and contribute to the development of an environment conducive to safe patient care.

· Good attendance record

Application Instructions:

EMPLOYEES OF LEGACY ST. MARY’S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.

As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.