Service Advisor
Top Benefits
About the role
Motivated to join a winning team? Entry level advisors being hired at a competitive wage scale with $19.00-$24.00/hr available
The Automotive Service Advisor works in conjunction with the Auto Service Manager, Tower Operator and fellow co-workers to promote a customer first environment. An Automotive Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requests while communicating directly with customers and managing their expectations. Your automotive knowledge and customer service skills make you the link between the technician and the customer.
Policy, Procedures and Standards
- Works in accordance with Canadian Tire best practices in service delivery, customer values, and store operations
- Engage in staff development intiatives to ensure standards are understood and met
- Keep current on the material contained within the Policy and Procedures Employee Manual
- Follow store Health and Safety program and observe provincial occupational health and safety regulations; report and observed or potential hazards immediately
- Participate in meetings
Major Tasks and Responsibilities
- Maintain professional appearance (uniform, hygiene, grooming, name tag)
- Respond to customer inquiries over the phone and in person, identifying their needs
- Locate product information for estimates
- Estimate cost and time for repairs
- Increase sales of the service department
- Complete and control the status of work orders
- Schedule car appointments
- Review work orders with customers
- Verify warranty and service contract coverage, explaining provisions and exclusions
- Act as liaison between customer and technician
- Operate computerized work order system
- Complete other tasks as required
- Operate cash register in compliance with standardized procedures
Major Requirements and Competencies
- Valid driver's license in the province of employment
- Ability to provide professional customer service and employee support
- Ability to deal with difficult customers and high-stress situations while maintaining a professional attitude
- Ability to work in a team environment to achieve common goals license
- Ability to work effectively in a fast-paced, customer-focused environment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Establish and maintain cooperative working relationships
- Ability to plan, organize, delegate and follow-up on daily tasks
- Approachability
- Information-seeking
- Interest in and knowledge of the automotive service industry
- Effective written and oral communications skills
- Effective problem solving skills
- Basic math, and keyboarding skills
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
Service Advisor
Top Benefits
About the role
Motivated to join a winning team? Entry level advisors being hired at a competitive wage scale with $19.00-$24.00/hr available
The Automotive Service Advisor works in conjunction with the Auto Service Manager, Tower Operator and fellow co-workers to promote a customer first environment. An Automotive Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requests while communicating directly with customers and managing their expectations. Your automotive knowledge and customer service skills make you the link between the technician and the customer.
Policy, Procedures and Standards
- Works in accordance with Canadian Tire best practices in service delivery, customer values, and store operations
- Engage in staff development intiatives to ensure standards are understood and met
- Keep current on the material contained within the Policy and Procedures Employee Manual
- Follow store Health and Safety program and observe provincial occupational health and safety regulations; report and observed or potential hazards immediately
- Participate in meetings
Major Tasks and Responsibilities
- Maintain professional appearance (uniform, hygiene, grooming, name tag)
- Respond to customer inquiries over the phone and in person, identifying their needs
- Locate product information for estimates
- Estimate cost and time for repairs
- Increase sales of the service department
- Complete and control the status of work orders
- Schedule car appointments
- Review work orders with customers
- Verify warranty and service contract coverage, explaining provisions and exclusions
- Act as liaison between customer and technician
- Operate computerized work order system
- Complete other tasks as required
- Operate cash register in compliance with standardized procedures
Major Requirements and Competencies
- Valid driver's license in the province of employment
- Ability to provide professional customer service and employee support
- Ability to deal with difficult customers and high-stress situations while maintaining a professional attitude
- Ability to work in a team environment to achieve common goals license
- Ability to work effectively in a fast-paced, customer-focused environment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Establish and maintain cooperative working relationships
- Ability to plan, organize, delegate and follow-up on daily tasks
- Approachability
- Information-seeking
- Interest in and knowledge of the automotive service industry
- Effective written and oral communications skills
- Effective problem solving skills
- Basic math, and keyboarding skills
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.