Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Quality & Risk Coordinator, you will be an integral part of a collaborative, inter-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

The Quality & Risk Coordinator is the first point of contact for quality and risk related matters within the organization and responds to inquiries and complaints from internal and external stakeholders.

• Monitors patient relations (client feedback and complaints), liaising with the appropriate manager, and documenting, monitoring, and closing complaints in accordance with organizational policy and legislative requirements
• Maintain legislation compliance activities by facilitating the review of existing policies
• Identify new policies maintain compliance to relevant legislation
• Support the monitoring of operational compliance with policy
• Maintain policy and procedure archives
• Maintain, monitor and request updates for HHC Manual and Emergency Code Manual and communicate to staff
• Document procedures, both internal and external to the department, with process maps
• Coordinate maintenance of Risk Class Guidelines for all programs
• Responsible for the Unusual Occurrence Report System
• Support Quality of Care Information Protection Act (QCIPA) and reviews as required
• Act as Complaints Officer by monitoring the complaints process
• Collate information developed through Lean-Six Sigma initiatives.

What we're looking for:

• 2-3 years progressive experience as a risk management professional in a healthcare setting
• 2 year Community College diploma required in Health or Business Administration
• Canadian Risk Management (CRM) designation preferred
• Knowledge of risk management, privacy, confidentiality, and security of information
• Knowledge of federal, provincial, and other relevant legislation
• Strong organizational, analytical, investigative, written and oral communication
• Strong project planning and implementation skills
• Ability to work well and interact with all levels of management and staff, patients and external sources
• Excellent judgment, problem resolution, and decision making abilities combined with integrity

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

Homewood Health Inc. is committed to ensuring that its teams reflect the diversity of our community and welcomes applications from all qualified individuals. In accordance with the various provincial legislations that we operate under, Homewood Health is committed to working in collaboration with any team member who may require workplace accommodation in order to successfully perform any or all aspects of their role.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.