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Technical Representative – Water and Process Technologies

The Technical Representative will be part of the DuBois Technical Services Group, working to maintain and, where appropriate, improve Dubois chemical treatment programs for our diverse client base. Dedicated and passionate service providers, our Technical Representatives focus on delivering high levels of service, reducing our customers’ operating costs, and consistently exceeding customer expectations.

The ideal Technical Representative is a self-starter who enjoys working in an entrepreneurial environment focused on customer service. In this role, the Technical Representative will build and maintain customer relationships, either independently or in collaboration with our Sales Team, at various levels within our client’s organisation, from maintenance personnel to senior management. The Technical Representative takes pride in rolling up their sleeves to get the job done while working independently in client facilities’ mechanical rooms, primarily within the Industrial and Commercial markets.

About DuBois

DuBois has been serving customers since 1920. DuBois provides proven industrial chemical and equipment solutions to a wide range of customer segments, including Healthcare, Commercial and Institutional, Food and Beverage, and light manufacturing. Our DuBois Analytics data-driven approach to managing chemical programs aims to achieve the highest efficiency for our customers, helping them reduce their operating costs and maintain those savings.

Responsibilities may include, but are not limited to:

• Maintaining target chemical levels for established treatment programs at Dubois customer sites.
• Developing and adhering to an efficient service schedule to match the customer service profile. Completing the entire service schedule each month
• Regularly scheduled audit includes testing water or fluid samples using a portable lab and analyzing results at client sites, recording inventory and initiating reorders where necessary, either directly or through customers’ order process
• Daily data entry in an analytics platform and the ability to communicate anomalies clearly throughout the organization
• On-site troubleshooting resulting from non-conformances in water sample results and the ability to repair/replace any defective equipment
• Identifying and implementing solutions to help our clients’ water or chemical systems operate at the lowest possible life cycle cost and proactively maintain them there
• Design, install, maintain and repair dosing equipment, controls and water conditioning systems to ensure DuBois programs operate properly
• Manage urgent and non-urgent customer requests for support relating to the operation of DuBois programs at their facilities
• Identify and quantify water and energy program savings
• Opportunity to design new water or process chemical treatment programs
• Maintain a customer service attitude to achieve an exceptional level of customer satisfaction
• Responsible for preparing and presenting annual business reviews to customers that entail both technical and financial elements (where required)

Travel Requirements:

This position requires daily travel to customer sites. Overnight and international travel may be necessary from time to time.

Minimum Requirements:

• Post Secondary Education in Chemical, Mechanical, Environmental or Industrial applications
• Experience working in customer service and/or sales
• Exposure to working in industrial environments is preferred
• Strong interpersonal skills, with the ability to build relationships with customers and internal partners within the organization
• Effective organizational skills and attention to detail
• Strong customer service experience
• Exceptional problem-solving and troubleshooting skills
• Valid Driver’s license

Perk & Benefits

• Competitive Salary & Benefit Package RRSP Plan including company matching program
• Company-provided vehicle, cell phone and computer

Other Information

The Technical Representative position is a full-time, salaried role. The Technical Representative is a field-based position. Most of the workload is performed working independently within the client facilities. This includes, but is not limited to, steam boiler rooms, mechanical rooms, industrial production facilities, and healthcare facilities. This work is being performed at an assigned client list with varied contact types, including some challenging clients. The Technical Representative will be expected to be available outside of standard business hours to support client satisfaction. This position requires substantial driving to and from multiple client sites daily.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.