About Us Municipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments. Our flagship CityView platform helps municipalities streamline permitting, licensing, planning, land management, code enforcement, and inspections — replacing paper-based processes with modern, citizen-friendly digital services. For decades we've partnered with cities, counties, and regional agencies across North America to help them serve their communities more efficiently and transparently. As part of Harris Computer — a global vertical market software leader with a long-term ownership philosophy — we combine the stability of an established organization with the focus and agility of a specialized business unit. Join a team that builds software that genuinely improves how communities' function. Key Responsibilities Lead the implementation and deployment of applications within customer environments. Perform software installations, upgrades, patches, and environment configuration activities. Responsible for infrastructure monitoring, system availability, and routine maintenance activities. Respond to and resolve customer support requests through phone, email, and ticketing systems. Interpret technical problems and determine appropriate troubleshooting and resolution steps. Monitor and follow up on customer support issues through resolution. Provide internal technical support when required. Support Sales and other departments with technical expertise as required. Maintain accurate records, status updates, and operational documentation. Provide off-hours support as required to maintain service availability. Perform database updates, additions, and modifications required to resolve customer issues. Recognize software defects and escalate appropriately to Development teams. AI and Automation Responsibilities Utilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows. Identify repetitive operational activities suitable for automation. Participate in the development and maintenance of automated operational processes and runbooks. Validate AI-generated recommendations prior to implementation. Contribute to AI-assisted knowledge management and self-service initiatives. Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation. Cloud and Platform Operations Support cloud-based (Azure, Expedient and others) and on-premise environments. Perform environment provisioning, upgrades, monitoring, and maintenance activities. Participate in infrastructure modernization and operational improvement initiatives. Assist in maintaining security, reliability, and performance of customer environments. Salary range $65,000 - $75,000 CAD per year. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.