Top Benefits
About the role
Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Join our dynamic team as a Specialist Abilities where you'll oversee and administer occupational and non-occupational disability claims for our retail locations, service centers, and offices.
From start to finish, you'll provide exceptional customer service, ensure timely resolutions, and promote safe and early return to work. With your strong case management skills and knowledge of relevant legislations, you'll review claims, support employees, and collaborate with business leaders for effective return-to-work planning. This role offers the opportunity to make a positive impact, build relationships, and contribute to the success of our integrated health management programs.
Individual Accountabilities:
- Responsible for the overall claim management and administration of occupational and non-occupational disability claims for corporate retail locations, retail service centers (RSC) and offices
- Manage claim files from beginning to end, while providing exceptional customer service to our internal stakeholders
- Ability to meet timelines, while focusing on safe and early return to work goals
- Review claims for completeness and assist store/RSC locations to ensure all required information is provided
- Support our employees through the disability process as required
- Build and maintain positive and collaborative relationships with business leaders to jointly make return to work planning decisions based on business objectives and individual needs
- Forward occupational and non-occupational claims to appropriate jurisdictions and stakeholders as per relevant legislation and reporting requirement
- Provide input in the development of programs and tools for the Integrated Health Management team
- Participate in meetings with internal and external personnel to review and discuss case management
- Prepare objection letters and appeals for disputed occupational claims as required
- Responsible for accurate inputting into Cority in order to prepare statistical data, perform claims analysis, and provide appropriate recommendations based on trending
- Conduct claim management training sessions for retail locations, RSCs and offices as required
- Promote and ensure the health & safety and disability management programs are implemented effectively and within company guidelines and legal parameters
**Here’s where you’ll be focusing:**Key Capabilities:
- Ability to communicate effectively, both oral and written
- Ability to problem solve and analyze data
- Detail oriented
- Ability to build relationships and coordinate interactions with internal/external resources
- Ability to handle situations with judgment, tact and diplomacy
- Ability to be self directed and manage multiple priorities to meet deadlines
- Organization and outstanding administrative ability
- Proficient in Microsoft Office, Cority, Tableau and other internal database applications
What you have to offer:
- Post-secondary education in disability management or degree in related or supporting field
- Strong knowledge of Disability Management, provincial workers’ compensation and human rights legislations
- 3-5 years case management experience in a unionized environment related to retail and/or logistics preferred; experience in a large organization with multiple operations
Who we are:
We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
What we offer:
Our Total Rewards package is designed to help our teammates thrive—physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive:
- Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance.
- Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support.
- Retirement and Savings Plan to help you build financial security.
- 10% In-Store Discount at participating banners, plus additional discount programs.
- Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company’s success.
- Learning and Development Resources to support your career growth.
- Parental Leave Top-Up to assist growing families.
- Paid Vacation and Days Off to help you recharge.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..
To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.
If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.
Top Benefits
About the role
Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Join our dynamic team as a Specialist Abilities where you'll oversee and administer occupational and non-occupational disability claims for our retail locations, service centers, and offices.
From start to finish, you'll provide exceptional customer service, ensure timely resolutions, and promote safe and early return to work. With your strong case management skills and knowledge of relevant legislations, you'll review claims, support employees, and collaborate with business leaders for effective return-to-work planning. This role offers the opportunity to make a positive impact, build relationships, and contribute to the success of our integrated health management programs.
Individual Accountabilities:
- Responsible for the overall claim management and administration of occupational and non-occupational disability claims for corporate retail locations, retail service centers (RSC) and offices
- Manage claim files from beginning to end, while providing exceptional customer service to our internal stakeholders
- Ability to meet timelines, while focusing on safe and early return to work goals
- Review claims for completeness and assist store/RSC locations to ensure all required information is provided
- Support our employees through the disability process as required
- Build and maintain positive and collaborative relationships with business leaders to jointly make return to work planning decisions based on business objectives and individual needs
- Forward occupational and non-occupational claims to appropriate jurisdictions and stakeholders as per relevant legislation and reporting requirement
- Provide input in the development of programs and tools for the Integrated Health Management team
- Participate in meetings with internal and external personnel to review and discuss case management
- Prepare objection letters and appeals for disputed occupational claims as required
- Responsible for accurate inputting into Cority in order to prepare statistical data, perform claims analysis, and provide appropriate recommendations based on trending
- Conduct claim management training sessions for retail locations, RSCs and offices as required
- Promote and ensure the health & safety and disability management programs are implemented effectively and within company guidelines and legal parameters
**Here’s where you’ll be focusing:**Key Capabilities:
- Ability to communicate effectively, both oral and written
- Ability to problem solve and analyze data
- Detail oriented
- Ability to build relationships and coordinate interactions with internal/external resources
- Ability to handle situations with judgment, tact and diplomacy
- Ability to be self directed and manage multiple priorities to meet deadlines
- Organization and outstanding administrative ability
- Proficient in Microsoft Office, Cority, Tableau and other internal database applications
What you have to offer:
- Post-secondary education in disability management or degree in related or supporting field
- Strong knowledge of Disability Management, provincial workers’ compensation and human rights legislations
- 3-5 years case management experience in a unionized environment related to retail and/or logistics preferred; experience in a large organization with multiple operations
Who we are:
We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
What we offer:
Our Total Rewards package is designed to help our teammates thrive—physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive:
- Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance.
- Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support.
- Retirement and Savings Plan to help you build financial security.
- 10% In-Store Discount at participating banners, plus additional discount programs.
- Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company’s success.
- Learning and Development Resources to support your career growth.
- Parental Leave Top-Up to assist growing families.
- Paid Vacation and Days Off to help you recharge.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..
To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.
If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.