Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As the Senior Salesforce Administrator, you will have day-to-day responsibility for the overall health, security, administration, configuration and support of Global Relay's Salesforce products that enable our Business Development, Finance & Accounting, Support Services, Marketing, Legal, Data Services and Provisioning teams to run their daily business operations. Reporting to the Group Product Manager – Sales and CPQ, this role forms part of Global Relay's Enterprise Systems team and secures the foundation of and extensions to our Salesforce applications, with a focus on standardization and minimal technical debt. Salesforce is at the heart of many Global Relay business processes and requires constant collaboration, workflow enablement, and data management to help the organization meet its increasing growth targets. The protection, security, and privacy of our data and environments will be your first and foremost priority, ensuring that all security settings and information sharing are aligned with our information security policies. You will supervise other Salesforce administrators and set standards for effective execution of administrator duties, workloads and quality.

Your responsibilities:

• Responsible for configuration, security, and end-user support of the Salesforce platform.
• Configure and maintain all aspects of Sales Cloud and CPQ declarative logic including, bundles, price rules, product rules, approvals, flows, validation rules, record types, page layouts, formulas, and installed packages.
• Configure and maintain all aspects of sharing and visibility including sharing model, roles, profiles, and access settings with adherence to Information Security policies to always ensure the security and privacy of data.
• Establish and implement change control and best practices with regards to system maintenance, configuration, testing, and data integrity.
• Analyze support cases for trends to identify areas of optimization and reduce or eliminate unnecessary or excessive manual work through automation.
• Oversee and moderate data management practices, leading to higher data quality standards.
• Maintain the integration of various Connected Apps within Salesforce.
• Manage critical system integrations between Salesforce and other applications to sustain transactional sustainability and accuracy between systems.
• Identify risks areas and facilitate successful implementation of mitigation strategies.
• Support the Technical Program Manager in cross-functional projects, and strategic changes to systems and processes by executing all required configurations needed to complete each sprint release.
• Collaborate with internal customer-facing teams to drive high levels of data integrity and operational reliability that enable reporting and processes.
• Develop and implement training for end-users and maintain all training materials and guides for processes related to Salesforce business applications.
• Supervise other Salesforce Admins, oversee their capacity, and formulate workload distribution plan.

About you:

• Bachelor's Degree in Business Information Systems or Computer Science.
• 5+ years of experience configuring complex solutions on the Salesforce platform.
• Demonstrated experience in implementing declarative logic within Sales Cloud and CPQ.
• Must have: Certified as CPQ Administrator, Platform Administrator II, Sales Cloud Consultant
• Manage version control and deployment processes using Git, including creating branches, reviewing changes, and coordinating deployments across sandboxes and production to ensure smooth and error-free releases
• Excellent understanding and comprehension of Salesforce object schema, SOAP API, REST API, Tooling API, Metadata API, SF CLI, and SFDX.
• Experience administering Salesforce in integration scenarios involving ERP systems like NetSuite is highly desirable.
• Experience in writing structured technical and/or user training documentation.
• Ability to identify areas for process improvement and recommend/implement solutions.
• Proven creativity and problem-solving skills and ability to work around obstacles and solve problems with minimal direction.
• Ability to develop effective relationships with business users, technical staff and executive management.
• Excellent organizational/time management skills and ability to prioritize work and meet deadlines.
• Excellent written and oral communication skills with an ability to communicate clearly in both spoken and written English to all levels within the organization.
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Flexible with a demonstrated ability to embrace change.
• Experience with Salesforce Data Loader and ETL Tools.
• Experience working in an Agile Framework (Scrum or Kanban) preferred.
• Proficient in using flow charting and collaboration tools (such as Miro) as a means of requirements gathering and stakeholder engagement.
• Ability to thrive in fast moving, fast growth entrepreneurial environment, have a 'solution based' mind set, and be proactive in driving improvements to processes and systems

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.