CASEWORKER COMMUNITY BASED SERVICES
About the role
- Job ID: 61963
- Job Category: Community & Social Services
- Division & Section: Seniors Services & Long Term Care, LTC Seniors Services and Community Programs
- Work Location: 1530 Markham Road, Scarborough
- Job Type & Duration: Full-time, Permanent Vacancy
- Hourly Rate: $40.08 - $43.91
- Shift Information: Monday to Friday, up to 35 hours per week
- Affiliation: L79 Full-time
- Number of Positions Open: 1
- Posting Period: 13-Mar-2026 to 27-Mar-2026
The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.
Major Responsibilities
- Assesses client's functional and financial status to determine eligibility
- Interviews clients in various locations, e.g. homes, community agencies
- Compiles and verifies client financial information, may include contacting financial institutions Compiles client functional information through personal interview, and liaison with client supports and relevant service providers
- Documents and cross references information
- Creates individual case files
- Writes reports, prepares and evaluates information, including statistics as required
- Completes applications and required forms
- Calculates eligibility for subsidy and service
- Enters data required for computer input
- Edits computer reports and makes necessary adjustments
- Provides ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis
- Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual
- Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies
- Makes referrals as appropriate and maintains follow up
- Maintains a caseload, meeting re-assessment and monitoring standards
- Deals with urgent situations and new referrals
- Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan Provides an advocacy role for clients
- Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life
- Attends/participates in case conferences as required
- Responds to enquiries, complaints or emergency situations involving clients
- Assesses situation, presents and implements solutions, and completes corresponding documentation
- Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients
- Interprets legislation, departmental and divisional policies and procedures
- Participates in orientation, in-services and ongoing education related to the clients' needs Attends team meetings
- Participates on internal/external committees
- Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients
- Researches, analyzes and evaluates information
- Makes recommendations regarding divisional policies, procedures, forms etc.
- Designs and delivers presentations to the public, staff and community groups
- Provides work direction to clerical staff
- Protects the rights of clients and families
Key Qualifications Your application must describe your qualifications as they relate to:
- Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
- Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
- Experience working in social or community-based services setting.
You Must Also Have
- Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
- Knowledge of community agencies and resources.
- Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
- Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
- Ability to work independently and organize time and workload effectively.
- Ability to collect data, organize and analyze information and resolve problems.
- Knowledge of and ability to work with a quality improvement focus.
- Ability to utilize computers and various software packages such as Microsoft Office.
- Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
- Ability and willingness to travel and visit clients in various locations in the community.
- An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset.
Please Note As a condition of employment with the Senior Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES: City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
Similar jobs you might like
CASEWORKER COMMUNITY BASED SERVICES
About the role
- Job ID: 61963
- Job Category: Community & Social Services
- Division & Section: Seniors Services & Long Term Care, LTC Seniors Services and Community Programs
- Work Location: 1530 Markham Road, Scarborough
- Job Type & Duration: Full-time, Permanent Vacancy
- Hourly Rate: $40.08 - $43.91
- Shift Information: Monday to Friday, up to 35 hours per week
- Affiliation: L79 Full-time
- Number of Positions Open: 1
- Posting Period: 13-Mar-2026 to 27-Mar-2026
The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.
Major Responsibilities
- Assesses client's functional and financial status to determine eligibility
- Interviews clients in various locations, e.g. homes, community agencies
- Compiles and verifies client financial information, may include contacting financial institutions Compiles client functional information through personal interview, and liaison with client supports and relevant service providers
- Documents and cross references information
- Creates individual case files
- Writes reports, prepares and evaluates information, including statistics as required
- Completes applications and required forms
- Calculates eligibility for subsidy and service
- Enters data required for computer input
- Edits computer reports and makes necessary adjustments
- Provides ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis
- Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual
- Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies
- Makes referrals as appropriate and maintains follow up
- Maintains a caseload, meeting re-assessment and monitoring standards
- Deals with urgent situations and new referrals
- Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan Provides an advocacy role for clients
- Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life
- Attends/participates in case conferences as required
- Responds to enquiries, complaints or emergency situations involving clients
- Assesses situation, presents and implements solutions, and completes corresponding documentation
- Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients
- Interprets legislation, departmental and divisional policies and procedures
- Participates in orientation, in-services and ongoing education related to the clients' needs Attends team meetings
- Participates on internal/external committees
- Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients
- Researches, analyzes and evaluates information
- Makes recommendations regarding divisional policies, procedures, forms etc.
- Designs and delivers presentations to the public, staff and community groups
- Provides work direction to clerical staff
- Protects the rights of clients and families
Key Qualifications Your application must describe your qualifications as they relate to:
- Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
- Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
- Experience working in social or community-based services setting.
You Must Also Have
- Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
- Knowledge of community agencies and resources.
- Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
- Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
- Ability to work independently and organize time and workload effectively.
- Ability to collect data, organize and analyze information and resolve problems.
- Knowledge of and ability to work with a quality improvement focus.
- Ability to utilize computers and various software packages such as Microsoft Office.
- Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
- Ability and willingness to travel and visit clients in various locations in the community.
- An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset.
Please Note As a condition of employment with the Senior Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES: City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!